PetSuites
General Manager – PetSuites
Woodbury, Minnesota
Overview A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a resort. The GM maximizes sales and profits, maintains exceptional customer service, and leads a team consisting of a Resort Manager, Shift Leads and Team Members. They create a resort culture based on NVA Leadership Competencies, high‑quality pet care, and outstanding customer service.
Company Overview Based in Austin, Texas, National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 1,300+ companion animal veterinary hospitals and pet resort locations. NVA’s pet resorts business line competes in an $8+ billion industry expected to grow over 6% through 2028.
Responsibilities General
Understands and communicates the company’s mission, values, and objectives.
Provides direction, leadership and communication for all aspects of the site including financial management, customer service, pet care and team management.
Develops and implements a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives.
Creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management.
Communicates concerns and needs to the Market Leader and/or the Regional Leader.
Maintains operational excellence within the resort.
Responds to directives accurately and promptly, ensuring the same level of compliance from the resort team.
Recognizes and rewards outstanding performance of resort team members.
Demonstrates exceptional leadership behaviors.
Other duties as assigned.
Business/Financial Management
Creates a data‑driven resort plan that supports the execution of regional and company initiatives.
Drives financial success by analyzing financial data and KPIs to optimize performance, address challenges and identify growth opportunities.
Develops resort leads’ understanding of financial reports, enabling informed decision‑making.
Executes corporate marketing plans and creates local market plans for lead generation.
Engages community groups and referral sources to generate new leads.
Leverages digital marketing channels (social media, website, email) to nurture leads.
Tracks and analyzes lead generation efforts to optimize strategies and improve conversion rates.
Team Management
Responsible for the selection, development and performance of subordinate managers and site team.
Manages onboarding processes for new team members and Shift Leads.
Ensures the Resort Manager and Shift Leads empower their teams.
Directs and coordinates training programs for new hires.
Coaches, counsels and manages team members, enforcing personnel policy and providing feedback.
Recruits and maintains a pipeline of qualified team members.
Creates a culture of engagement by addressing team concerns promptly.
Customer Service
Strives for the ultimate resort customer service experience and maintains excellent metrics.
Ensures adequate shift coverage at all times, adhering to scheduling guidelines.
Oversees recruiting, hiring and training practices for quality staff.
Trains management teams to resolve service issues and intervenes personally when necessary.
Motivates, coaches and mentors team members to engage customers with sales opportunities.
Educates and engages the community and resort customers on all company products and services.
Operations
Adheres to company policies, OSHA regulations, cash handling and operation procedures.
Maintains impeccably high standards of resort maintenance, cleanliness and inventory.
Leads 1–2 shifts per week as "Manager on Duty" to demonstrate expectations.
Communicates clearly and accurately for effective shift operations and overall resort operations.
Ensures all team members have mastered resort tasks and company standards.
Executes daily audits and enforces checklists and reporting at the end of each shift.
Owns action plans for hot‑spot management and drives resort‑level actions.
Qualifications As a General Manager with Pet Resorts, you must possess excellent written, verbal and hands‑on team‑member management skills. The ideal candidate is an enthusiastic animal lover, brand ambassador with a vested interest in the community and a commitment to personal development.
Additional Requirements
High school degree or equivalent required; Bachelor’s degree preferred.
Minimum 3–5 years of management experience, including Profit and Loss management.
Availability to work up to 45–50 hours per week, including evenings and weekends.
Ability to drive and influence workplace change.
Strong Profit and Loss management abilities.
Proficiency with Microsoft Office Suite and point‑of‑sale software.
Comfortable working in front‑of‑house and back‑of‑house resort roles.
Valid Driver’s License and vehicle suitable for pet transportation during emergencies.
Restaurant, retail, veterinary or hospitality experience preferred.
Bilingual skills a plus.
Work Environment
Move throughout the resort for extended periods of time (up to 10–12 hours per day).
Lift up to 50 lb. for distances up to 10 ft.
Lift up to 25 lb. for distances up to 50 ft.
Respond to requests in a loud environment.
Perform basic math and understand finances.
Bend, stoop and reach to run and load animals, serve customers, and clean.
Project a professional image through dress and demeanor.
Physical Demands The physical demands are representative of those that must be met to successfully perform essential functions. Reasonable accommodations may be provided as needed.
Equal Employment Opportunity The company affirms equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, non‑disqualifying disability or status as a disabled or Vietnam era veteran.
Compensation Salary range: $65,000 based on applicable experience.
Deadline to Apply December 31, 2025
Benefits Medical, Dental, Vision, 401(k) with employer match, Health Savings Account (HSA), Flexible Spending Account (FSA), Short‑Term Disability, Long‑Term Disability, Hospital Indemnity, Accident Plan, and a Critical Illness Plan.
#J-18808-Ljbffr
Overview A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a resort. The GM maximizes sales and profits, maintains exceptional customer service, and leads a team consisting of a Resort Manager, Shift Leads and Team Members. They create a resort culture based on NVA Leadership Competencies, high‑quality pet care, and outstanding customer service.
Company Overview Based in Austin, Texas, National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 1,300+ companion animal veterinary hospitals and pet resort locations. NVA’s pet resorts business line competes in an $8+ billion industry expected to grow over 6% through 2028.
Responsibilities General
Understands and communicates the company’s mission, values, and objectives.
Provides direction, leadership and communication for all aspects of the site including financial management, customer service, pet care and team management.
Develops and implements a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives.
Creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management.
Communicates concerns and needs to the Market Leader and/or the Regional Leader.
Maintains operational excellence within the resort.
Responds to directives accurately and promptly, ensuring the same level of compliance from the resort team.
Recognizes and rewards outstanding performance of resort team members.
Demonstrates exceptional leadership behaviors.
Other duties as assigned.
Business/Financial Management
Creates a data‑driven resort plan that supports the execution of regional and company initiatives.
Drives financial success by analyzing financial data and KPIs to optimize performance, address challenges and identify growth opportunities.
Develops resort leads’ understanding of financial reports, enabling informed decision‑making.
Executes corporate marketing plans and creates local market plans for lead generation.
Engages community groups and referral sources to generate new leads.
Leverages digital marketing channels (social media, website, email) to nurture leads.
Tracks and analyzes lead generation efforts to optimize strategies and improve conversion rates.
Team Management
Responsible for the selection, development and performance of subordinate managers and site team.
Manages onboarding processes for new team members and Shift Leads.
Ensures the Resort Manager and Shift Leads empower their teams.
Directs and coordinates training programs for new hires.
Coaches, counsels and manages team members, enforcing personnel policy and providing feedback.
Recruits and maintains a pipeline of qualified team members.
Creates a culture of engagement by addressing team concerns promptly.
Customer Service
Strives for the ultimate resort customer service experience and maintains excellent metrics.
Ensures adequate shift coverage at all times, adhering to scheduling guidelines.
Oversees recruiting, hiring and training practices for quality staff.
Trains management teams to resolve service issues and intervenes personally when necessary.
Motivates, coaches and mentors team members to engage customers with sales opportunities.
Educates and engages the community and resort customers on all company products and services.
Operations
Adheres to company policies, OSHA regulations, cash handling and operation procedures.
Maintains impeccably high standards of resort maintenance, cleanliness and inventory.
Leads 1–2 shifts per week as "Manager on Duty" to demonstrate expectations.
Communicates clearly and accurately for effective shift operations and overall resort operations.
Ensures all team members have mastered resort tasks and company standards.
Executes daily audits and enforces checklists and reporting at the end of each shift.
Owns action plans for hot‑spot management and drives resort‑level actions.
Qualifications As a General Manager with Pet Resorts, you must possess excellent written, verbal and hands‑on team‑member management skills. The ideal candidate is an enthusiastic animal lover, brand ambassador with a vested interest in the community and a commitment to personal development.
Additional Requirements
High school degree or equivalent required; Bachelor’s degree preferred.
Minimum 3–5 years of management experience, including Profit and Loss management.
Availability to work up to 45–50 hours per week, including evenings and weekends.
Ability to drive and influence workplace change.
Strong Profit and Loss management abilities.
Proficiency with Microsoft Office Suite and point‑of‑sale software.
Comfortable working in front‑of‑house and back‑of‑house resort roles.
Valid Driver’s License and vehicle suitable for pet transportation during emergencies.
Restaurant, retail, veterinary or hospitality experience preferred.
Bilingual skills a plus.
Work Environment
Move throughout the resort for extended periods of time (up to 10–12 hours per day).
Lift up to 50 lb. for distances up to 10 ft.
Lift up to 25 lb. for distances up to 50 ft.
Respond to requests in a loud environment.
Perform basic math and understand finances.
Bend, stoop and reach to run and load animals, serve customers, and clean.
Project a professional image through dress and demeanor.
Physical Demands The physical demands are representative of those that must be met to successfully perform essential functions. Reasonable accommodations may be provided as needed.
Equal Employment Opportunity The company affirms equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, non‑disqualifying disability or status as a disabled or Vietnam era veteran.
Compensation Salary range: $65,000 based on applicable experience.
Deadline to Apply December 31, 2025
Benefits Medical, Dental, Vision, 401(k) with employer match, Health Savings Account (HSA), Flexible Spending Account (FSA), Short‑Term Disability, Long‑Term Disability, Hospital Indemnity, Accident Plan, and a Critical Illness Plan.
#J-18808-Ljbffr