Berkshire Hathaway GUARD Insurance Companies
Head of Premium Audit
Berkshire Hathaway GUARD Insurance Companies, Parsippany, New Jersey, United States
Head of Premium Audit
Join to apply for the Head of Premium Audit role at Berkshire Hathaway GUARD Insurance Companies.
Job posting date: 1 day ago. Applicants: among the first 25.
Overview Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity.
Benefits
Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Responsibilities
Lead the Premium Audit function for Small Commercial Insurance, driving operational excellence and audit accuracy and enhancing customer experience across audit processes.
Strategic leadership: develop and execute the strategic vision for the Premium Audit department.
Develop a service‑focused mindset within the department and implement audit procedures and education aimed at improving audit compliance.
Lead and manage a team of audit professionals and external vendors.
Oversee the completion of physical, virtual, and voluntary audits, ensuring accuracy and timeliness.
Translate data into actionable insights that drive business strategies and initiatives.
Provide data‑driven recommendations that improve operational efficiencies and business performance (internal and vendor partners).
Use data to assess the potential impact of different business strategies, scenarios, or decisions and guide recommendations accordingly.
Collaborate with business teams to implement data‑driven initiatives and track their performance over time.
Lead, motivate team leaders and agents, fostering a high‑performance culture that focuses on customer satisfaction and operational excellence, including external vendors.
Provide coaching, feedback, and career development opportunities to ensure team members are engaged and performing at their best.
Implement training programs to continuously improve the skills and capabilities of the contact center staff.
Foster an environment of collaboration, innovation, and accountability.
Implement and refine workflows and processes to enhance operational efficiency and minimize bottlenecks.
Continuously evaluate and enhance operational processes, workflow, and technologies to drive productivity and regulatory compliance.
Stay current with the latest technology, tools, and software solutions that can improve operational performance.
Champion the adoption and integration of new technologies to enhance both customer experience and operational efficiency.
Regularly review the business’s data needs and work with stakeholders to improve data collection methods, reporting processes, and analytical techniques.
Ensure seamless customer/agent experience by developing and monitoring quality assurance programs, ensuring that all interactions are handled with professionalism, empathy, and efficiency.
Oversee escalation processes, ensuring that complex or high‑priority customer issues are resolved promptly and effectively.
Work with the customer/agent experience team to identify customer pain points and implement solutions to resolve them.
Goal setting and alignment: set appropriate goals and effectively performance manage supervisors and team members.
Coaching and development: provide ongoing coaching, mentoring, and support to employees to help them meet performance expectations and achieve their career development goals.
Performance improvement plans (PIPs): work with managers to design and implement performance improvement plans for employees who do not meet expectations.
Conduct performance reviews: lead and facilitate regular performance reviews, providing clear and actionable feedback.
Identify cost‑saving opportunities through process efficiencies, technology adoption, and other operational improvements.
Conduct regular reviews of expenses and financial performance, making recommendations for adjustments when necessary.
Collaborate with other departments such as IT, Marketing, Sales, Product, Underwriting and contact center to ensure alignment and integration of new initiatives.
Provide feedback and insights to other teams regarding product/service improvements based on customer/agent interactions.
Serve as a liaison between senior leadership and underwriting operations, ensuring that operational strategies are aligned with broader business goals.
Qualifications
Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
15+ years of experience in premium audit, with at least 10 years in a leadership role.
Deep understanding of small commercial insurance products and audit methodologies.
Proven ability to lead teams and manage vendor relationships.
Strong analytical, communication, and problem‑solving skills.
Experience with audit software and data analytics tools.
Ability to navigate regulatory environments and ensure compliance.
Why Join Us?
Be part of a mission‑driven organization focused on delivering exceptional service.
Lead a high‑impact function with visibility across the enterprise.
Work in a collaborative, innovative, and inclusive environment.
Competitive compensation and benefits package.
Salary Range $115,000‑$235,000 USD
Successful candidate is expected to work in one of our offices 3 days per week and be available for travel as required.
Location: New York, NY (or other office locations as applicable). The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.
Seniority Level Executive
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Insurance
Equal Opportunity Employer We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.
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Job posting date: 1 day ago. Applicants: among the first 25.
Overview Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity.
Benefits
Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Responsibilities
Lead the Premium Audit function for Small Commercial Insurance, driving operational excellence and audit accuracy and enhancing customer experience across audit processes.
Strategic leadership: develop and execute the strategic vision for the Premium Audit department.
Develop a service‑focused mindset within the department and implement audit procedures and education aimed at improving audit compliance.
Lead and manage a team of audit professionals and external vendors.
Oversee the completion of physical, virtual, and voluntary audits, ensuring accuracy and timeliness.
Translate data into actionable insights that drive business strategies and initiatives.
Provide data‑driven recommendations that improve operational efficiencies and business performance (internal and vendor partners).
Use data to assess the potential impact of different business strategies, scenarios, or decisions and guide recommendations accordingly.
Collaborate with business teams to implement data‑driven initiatives and track their performance over time.
Lead, motivate team leaders and agents, fostering a high‑performance culture that focuses on customer satisfaction and operational excellence, including external vendors.
Provide coaching, feedback, and career development opportunities to ensure team members are engaged and performing at their best.
Implement training programs to continuously improve the skills and capabilities of the contact center staff.
Foster an environment of collaboration, innovation, and accountability.
Implement and refine workflows and processes to enhance operational efficiency and minimize bottlenecks.
Continuously evaluate and enhance operational processes, workflow, and technologies to drive productivity and regulatory compliance.
Stay current with the latest technology, tools, and software solutions that can improve operational performance.
Champion the adoption and integration of new technologies to enhance both customer experience and operational efficiency.
Regularly review the business’s data needs and work with stakeholders to improve data collection methods, reporting processes, and analytical techniques.
Ensure seamless customer/agent experience by developing and monitoring quality assurance programs, ensuring that all interactions are handled with professionalism, empathy, and efficiency.
Oversee escalation processes, ensuring that complex or high‑priority customer issues are resolved promptly and effectively.
Work with the customer/agent experience team to identify customer pain points and implement solutions to resolve them.
Goal setting and alignment: set appropriate goals and effectively performance manage supervisors and team members.
Coaching and development: provide ongoing coaching, mentoring, and support to employees to help them meet performance expectations and achieve their career development goals.
Performance improvement plans (PIPs): work with managers to design and implement performance improvement plans for employees who do not meet expectations.
Conduct performance reviews: lead and facilitate regular performance reviews, providing clear and actionable feedback.
Identify cost‑saving opportunities through process efficiencies, technology adoption, and other operational improvements.
Conduct regular reviews of expenses and financial performance, making recommendations for adjustments when necessary.
Collaborate with other departments such as IT, Marketing, Sales, Product, Underwriting and contact center to ensure alignment and integration of new initiatives.
Provide feedback and insights to other teams regarding product/service improvements based on customer/agent interactions.
Serve as a liaison between senior leadership and underwriting operations, ensuring that operational strategies are aligned with broader business goals.
Qualifications
Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
15+ years of experience in premium audit, with at least 10 years in a leadership role.
Deep understanding of small commercial insurance products and audit methodologies.
Proven ability to lead teams and manage vendor relationships.
Strong analytical, communication, and problem‑solving skills.
Experience with audit software and data analytics tools.
Ability to navigate regulatory environments and ensure compliance.
Why Join Us?
Be part of a mission‑driven organization focused on delivering exceptional service.
Lead a high‑impact function with visibility across the enterprise.
Work in a collaborative, innovative, and inclusive environment.
Competitive compensation and benefits package.
Salary Range $115,000‑$235,000 USD
Successful candidate is expected to work in one of our offices 3 days per week and be available for travel as required.
Location: New York, NY (or other office locations as applicable). The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.
Seniority Level Executive
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Insurance
Equal Opportunity Employer We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.
#J-18808-Ljbffr