SAP Business Analyst - OTC (Entertainment Industry)

Title: SAP Business Analyst - OTC (Entertainment Industry)
Location: Remote
Key Responsibilities:
1. Process Analysis and Improvement:

• Analyze and document OTC processes, including order management, credit management, billing, and collections, to ensure they align with business objectives.
• Identify areas for process improvement and recommend solutions to enhance efficiency, accuracy, and customer satisfaction.

2. SAP OTC Configuration:

• Configure and customize SAP OTC modules (e.g., SAP SD) to meet business requirements and optimize the order-to-cash cycle.
• Collaborate with technical teams to implement and test system changes, ensuring they meet functional specifications and performance standards.
• Requirements Gathering and Documentation:
• Work with business stakeholders to gather and validate requirements for SAP OTC solutions.
• Develop and maintain detailed documentation, including business process flows, functional specifications, and user stories.

System Integration and Testing:

• Oversee the integration of SAP OTC modules with other SAP modules (e.g., SAP FI) and third-party systems, ensuring seamless data flow and accuracy.
• Develop and execute test plans to validate system changes and enhancements, and ensure they meet business requirements and quality standards.

Reporting and Analytics:

• Design and develop OTC reports and dashboards using SAP tools (e.g., SAP BW, SAP Analytics Cloud) to provide insights and support decision-making.
• Monitor OTC performance metrics and recommend actions to address any issues or opportunities for improvement.

Training and Support:

• Provide training and support to end-users on SAP OTC functionalities and processes.
• Develop training materials and user guides to facilitate effective use of SAP systems and ensure user proficiency.

Project Management:

• Support OTC-related SAP projects by participating in project planning, resource allocation, and progress tracking.
• Collaborate with project managers and other team members to ensure successful project delivery and alignment with business goals.

Compliance and Risk Management:

• Ensure that SAP OTC processes and systems comply with regulatory requirements, internal controls, and organizational policies.
• Identify and mitigate risks associated with OTC processes and SAP systems.

Qualifications:
• Experience: Minimum of 10-12 years of experience as an SAP Business Analyst with a strong focus on OTC processes, including experience with SAP SD (Sales and Distribution) module.
Skills:

• In-depth knowledge of SAP OTC modules and their integration with other SAP and third-party systems.
• Strong analytical and problem-solving skills, with the ability to understand complex OTC processes and systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Experience with OTC reporting, data analysis, and process optimization.
• Certifications: SAP certification in SAP SD or related OTC modules is preferred.