Accor
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Assistant Front Office Manager
role at
Accor
As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself and they all share a common ambition: to keep innovating and challenging the status‑quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are, grow, fulfil yourself, discover other professions and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits and strong recognition for your daily commitment, with a deep sense of meaning: create lasting, memorable and impactful experiences for guests, colleagues and the planet.
Job Description Providing engaging, sincere, personalised service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognise your team in support of exceptional guest service.
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Oversee and support the daily operations of the Front Office
Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way
Supervise and motivate Front Office staff, ensuring they are well‑trained, efficient and provide exceptional guest experiences
Pro‑actively support achievement of hotel metrics, including the Front Desk upsell programme and enrolling members in the hotel loyalty programme
Assist in resolving guest complaints, issues or requests in a timely and effective manner
Maintain Fairmont service standards through audits and daily coaching
Conduct performance evaluations and provide coaching to team members
Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times
Communicate through pre‑shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Provide training to new front desk staff members and ensure ongoing development of team members
Keep up‑to‑date on industry trends, hotel systems and service standards and make recommendations for improvements
Ensure the public areas are presentable at all times
Ensure compliance with hotel policies and procedures, including safety and security regulations
Other duties as assigned
Qualifications
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organised, results‑oriented with the ability to be flexible and work well under pressure
Exceptional problem‑solving abilities
Bachelor’s degree in a relevant field or a combination of equivalent education and/or experience is required
Fluency in English
Minimum of 2‑3 years of experience in a front desk or guest services role in a hotel, with at least 1 year in a supervisory capacity
Must have the ability to handle a multitude of tasks and guest requests
Knowledge of Opera Cloud Property Management System an asset
Should possess or seek certification in basic first aid
Strong guest service orientation and training skills background required
Ability to work independently and prioritise responsibilities
Flexibility to work evenings, weekends and holidays
Experience with a hotel loyalty programme an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Additional Information Salary Range: $74,000 to $99,000 USD Gross annually
Visa Requirements Must have proof of eligibility to work in the United States.
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
#J-18808-Ljbffr
Assistant Front Office Manager
role at
Accor
As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself and they all share a common ambition: to keep innovating and challenging the status‑quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are, grow, fulfil yourself, discover other professions and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits and strong recognition for your daily commitment, with a deep sense of meaning: create lasting, memorable and impactful experiences for guests, colleagues and the planet.
Job Description Providing engaging, sincere, personalised service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognise your team in support of exceptional guest service.
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Oversee and support the daily operations of the Front Office
Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way
Supervise and motivate Front Office staff, ensuring they are well‑trained, efficient and provide exceptional guest experiences
Pro‑actively support achievement of hotel metrics, including the Front Desk upsell programme and enrolling members in the hotel loyalty programme
Assist in resolving guest complaints, issues or requests in a timely and effective manner
Maintain Fairmont service standards through audits and daily coaching
Conduct performance evaluations and provide coaching to team members
Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times
Communicate through pre‑shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Provide training to new front desk staff members and ensure ongoing development of team members
Keep up‑to‑date on industry trends, hotel systems and service standards and make recommendations for improvements
Ensure the public areas are presentable at all times
Ensure compliance with hotel policies and procedures, including safety and security regulations
Other duties as assigned
Qualifications
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organised, results‑oriented with the ability to be flexible and work well under pressure
Exceptional problem‑solving abilities
Bachelor’s degree in a relevant field or a combination of equivalent education and/or experience is required
Fluency in English
Minimum of 2‑3 years of experience in a front desk or guest services role in a hotel, with at least 1 year in a supervisory capacity
Must have the ability to handle a multitude of tasks and guest requests
Knowledge of Opera Cloud Property Management System an asset
Should possess or seek certification in basic first aid
Strong guest service orientation and training skills background required
Ability to work independently and prioritise responsibilities
Flexibility to work evenings, weekends and holidays
Experience with a hotel loyalty programme an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Additional Information Salary Range: $74,000 to $99,000 USD Gross annually
Visa Requirements Must have proof of eligibility to work in the United States.
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
#J-18808-Ljbffr