United Imaging - North America
Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
United Imaging - North America, Seattle, Washington, us, 98127
Customer Service Engineer (CT/MRI/PET-CT/X‑ray/ANGIO) – United Imaging North America
Apply for the Customer Service Engineer (CT/MRI/PET-CT/X‑ray/ANGIO) role at United Imaging – North America. The position is a remote field service engineer. Candidates must live in or near the posting location.
United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Benefits When joining our team, we offer the following benefits: medical, dental, vision, short‑ & long‑term disability insurance, employee assistance program, company‑paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance‑based incentive compensation (such as cash bonus(es)).
Duties & Responsibilities
Provide top-level on‑site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble‑shooting, maintenance, and updates on designated products
Embrace new technology while levering core strengths in customer service and service support
Play a key role in new, first‑of‑a‑kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escape challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Requirements This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Education
Associate degree in technical field and/or equivalent experience preferred
Experience
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET‑CT, X‑ray, etc.) and previous experience with relevant equipment strongly preferred
Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
Required Skills or Attributes
Strong customer communication skills with ability to effectively communicate both verbally and in writing
Demonstrated ability to contribute to a team environment focused on customer success
Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
Valid driver's license and good driving record required
Willingness to travel extensively (at least 75%) as needed for customer support and training
Diversity, Equity, and Inclusion United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Note: Relocation is not available for this role.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Medical Equipment Manufacturing
#J-18808-Ljbffr
United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Benefits When joining our team, we offer the following benefits: medical, dental, vision, short‑ & long‑term disability insurance, employee assistance program, company‑paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance‑based incentive compensation (such as cash bonus(es)).
Duties & Responsibilities
Provide top-level on‑site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble‑shooting, maintenance, and updates on designated products
Embrace new technology while levering core strengths in customer service and service support
Play a key role in new, first‑of‑a‑kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escape challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Requirements This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Education
Associate degree in technical field and/or equivalent experience preferred
Experience
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET‑CT, X‑ray, etc.) and previous experience with relevant equipment strongly preferred
Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
Required Skills or Attributes
Strong customer communication skills with ability to effectively communicate both verbally and in writing
Demonstrated ability to contribute to a team environment focused on customer success
Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
Valid driver's license and good driving record required
Willingness to travel extensively (at least 75%) as needed for customer support and training
Diversity, Equity, and Inclusion United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Note: Relocation is not available for this role.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Medical Equipment Manufacturing
#J-18808-Ljbffr