Bank of America
Financial Center Manager - Friendship Heights Financial Center
Bank of America, Washington, District of Columbia, us, 20022
Financial Center Manager - Friendship Heights Financial Center
Bank of America is guided by a common purpose to help make financial lives better through the power of every connection, driving Responsible Growth and delivering for clients, teammates, communities, and shareholders every day.
Job Description This role is responsible for managing a financial center and its employees on a day-to-day basis, operating as a business owner, fostering a client‑centric culture, achieving operational excellence, and helping clients reach their financial goals.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients to foster retention
Manage business results through formalized management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiatives prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Managerial Responsibilities
Opportunity & Inclusion Champion: Create an inclusive team where members are treated fairly and respectfully
Manager of Process & Data: Demonstrate and expect process knowledge, data‑driven decisions, simplicity, and continuous improvement
Enterprise Advocate & Communicator: Deliver clear, concise messages that motivate and connect contributions to business results
Risk Manager: Lead and encourage identification, escalation, and resolution of potential risks
People Manager & Coach: Know and develop team members through coaching and feedback
Financial Steward: Manage expenses and demonstrate an owner’s mindset
Enterprise Talent Leader: Recruit, onboard, and develop talent, and support talent mobility for career growth
Driver of Business Outcomes: Deliver results through effective team management, structure, and routines
Required Qualifications
1+ years of leadership experience demonstrated through coaching, training, and/or motivating a work team
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem‑solving skills to meet clients' needs
Will follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate, and execute in a fast‑paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Must be able to work weekends and/or extended hours
Desired Qualifications
1+ years of management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills
Skills
Coaching
Customer Service Management
Customer and Client Focus
Performance Management
Talent Development
Business Operations Management
Recruiting
Result Orientation
Risk Management
Sales Performance Management
Inclusive Leadership
Leadership Development
Prioritization
Problem Solving
Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industry Banking
#J-18808-Ljbffr
Job Description This role is responsible for managing a financial center and its employees on a day-to-day basis, operating as a business owner, fostering a client‑centric culture, achieving operational excellence, and helping clients reach their financial goals.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients to foster retention
Manage business results through formalized management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiatives prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Managerial Responsibilities
Opportunity & Inclusion Champion: Create an inclusive team where members are treated fairly and respectfully
Manager of Process & Data: Demonstrate and expect process knowledge, data‑driven decisions, simplicity, and continuous improvement
Enterprise Advocate & Communicator: Deliver clear, concise messages that motivate and connect contributions to business results
Risk Manager: Lead and encourage identification, escalation, and resolution of potential risks
People Manager & Coach: Know and develop team members through coaching and feedback
Financial Steward: Manage expenses and demonstrate an owner’s mindset
Enterprise Talent Leader: Recruit, onboard, and develop talent, and support talent mobility for career growth
Driver of Business Outcomes: Deliver results through effective team management, structure, and routines
Required Qualifications
1+ years of leadership experience demonstrated through coaching, training, and/or motivating a work team
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem‑solving skills to meet clients' needs
Will follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate, and execute in a fast‑paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Must be able to work weekends and/or extended hours
Desired Qualifications
1+ years of management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills
Skills
Coaching
Customer Service Management
Customer and Client Focus
Performance Management
Talent Development
Business Operations Management
Recruiting
Result Orientation
Risk Management
Sales Performance Management
Inclusive Leadership
Leadership Development
Prioritization
Problem Solving
Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industry Banking
#J-18808-Ljbffr