So Others Might Eat/ SOME
Patient Services Manager
So Others Might Eat/ SOME, Washington, District of Columbia, us, 20022
SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.
Compensation We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $53,705.00 to $56,796.30 and may be commensurate with experience.
The Patient Services Manager position provides oversight and coordination for all front desk operations. Provides administrative services and office management for the SOME Medical and Dental Clinics and BHS services. Provides direct leadership, supervision, and operational management of the Patient Services Coordinator and Crisis Coordination teams within SOME's Medical, Dental, and Behavioral Health Services.
This position is located at our main campus on O Street in NW Washington, DC.
Schedule Monday - Friday, 8:00 am - 4:30 pm (40 hours per week)
Required Qualifications HS/GED; 3-5 yrs. Administrative experience in a Primary Care or Acute Care office/ private practice
Required License/Certification CPR/First-Aid; Driver's License; Medical Records Certificate/ MA Certificate
Expected Contributions: Front Desk Operations Management
Maintain a safe and hospitable environment in the front desk area
Greet clients and visitors; check in clients and provide direction or answer questions when needed
Coordinate coverage of the front desk
Maintain clinic schedule and monitor no-show appointments and other quantitative reports
Schedule clinic appointments for clients when needed
Review and monitor all patient information to ensure it is current in ECW for Medical, Dental and BHS departments
Assist with the coordination of patient navigation and flow throughout clinics
Enroll and verify client insurance
Assist with the coordination of patient navigation and flow throughout
Orient and train front desk staff
Expected Contributions: Administrative
Order supplies for the front desk, and oversee medical, dental, and BHS supply ordering when needed. (This position requires a credit card.)
Order and distribute transportation tokens
Scan documents into ECW
Verify invoices and approve bill payments
Provide oversight of the medical records request (MRR) process and conduct regulatory MRR audits.
Input work orders and maintain a log for facilities maintenance of the front desk area, and the clinic
Knowledge/Skills/Abilities Required
Knowledge of electronic health records management and eClinicalWorks
Knowledge of SOME mission and services
Basic knowledge of medical and general dentistry practice
Ability to prioritize tasks and work independently
Basic knowledge of insurance payer systems, eligibility requirements, and medical coding/billing
Self-motivated
Time management skills
Customer service skills to work with internal and external clients
Problem-solving skills
Organized with an attention to detail
Ability to communicate with diverse audiences
Excellent verbal and written communication skills
Ability to work in a team environment
Leadership skills
Flexibility with the ability to multitask despite competing priorities
Proficient with MS Office, including Word, Excel, and Outlook
Reports to Clinic Office Manager
Position Designation This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.
Physical Demands Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.
Closing Date Open Until Filled
To Apply Go to our career page at
https://www.some.org/careers/open-opportunities
and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.
SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.
SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at
onlineaccommodations@some.org . This contact information is specifically for accommodation requests and does not pertain to application status inquiries.
To read our EEO Policy Statement, please click
here . To view our notices to employees and applicants for employment, click on their corresponding link:
EEOC Know Your Rights Notice
and
E-Verify Program Notice .
#J-18808-Ljbffr
Compensation We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $53,705.00 to $56,796.30 and may be commensurate with experience.
The Patient Services Manager position provides oversight and coordination for all front desk operations. Provides administrative services and office management for the SOME Medical and Dental Clinics and BHS services. Provides direct leadership, supervision, and operational management of the Patient Services Coordinator and Crisis Coordination teams within SOME's Medical, Dental, and Behavioral Health Services.
This position is located at our main campus on O Street in NW Washington, DC.
Schedule Monday - Friday, 8:00 am - 4:30 pm (40 hours per week)
Required Qualifications HS/GED; 3-5 yrs. Administrative experience in a Primary Care or Acute Care office/ private practice
Required License/Certification CPR/First-Aid; Driver's License; Medical Records Certificate/ MA Certificate
Expected Contributions: Front Desk Operations Management
Maintain a safe and hospitable environment in the front desk area
Greet clients and visitors; check in clients and provide direction or answer questions when needed
Coordinate coverage of the front desk
Maintain clinic schedule and monitor no-show appointments and other quantitative reports
Schedule clinic appointments for clients when needed
Review and monitor all patient information to ensure it is current in ECW for Medical, Dental and BHS departments
Assist with the coordination of patient navigation and flow throughout clinics
Enroll and verify client insurance
Assist with the coordination of patient navigation and flow throughout
Orient and train front desk staff
Expected Contributions: Administrative
Order supplies for the front desk, and oversee medical, dental, and BHS supply ordering when needed. (This position requires a credit card.)
Order and distribute transportation tokens
Scan documents into ECW
Verify invoices and approve bill payments
Provide oversight of the medical records request (MRR) process and conduct regulatory MRR audits.
Input work orders and maintain a log for facilities maintenance of the front desk area, and the clinic
Knowledge/Skills/Abilities Required
Knowledge of electronic health records management and eClinicalWorks
Knowledge of SOME mission and services
Basic knowledge of medical and general dentistry practice
Ability to prioritize tasks and work independently
Basic knowledge of insurance payer systems, eligibility requirements, and medical coding/billing
Self-motivated
Time management skills
Customer service skills to work with internal and external clients
Problem-solving skills
Organized with an attention to detail
Ability to communicate with diverse audiences
Excellent verbal and written communication skills
Ability to work in a team environment
Leadership skills
Flexibility with the ability to multitask despite competing priorities
Proficient with MS Office, including Word, Excel, and Outlook
Reports to Clinic Office Manager
Position Designation This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.
Physical Demands Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.
Closing Date Open Until Filled
To Apply Go to our career page at
https://www.some.org/careers/open-opportunities
and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.
SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.
SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at
onlineaccommodations@some.org . This contact information is specifically for accommodation requests and does not pertain to application status inquiries.
To read our EEO Policy Statement, please click
here . To view our notices to employees and applicants for employment, click on their corresponding link:
EEOC Know Your Rights Notice
and
E-Verify Program Notice .
#J-18808-Ljbffr