NanoFCM
Technical Support Engineer (Life Science)
This role combines hands-on laboratory sample analysis with customer-facing technical support and applications responsibilities. The position is designed to support both internal analytical work and external customer success, ensuring effective instrument adoption, high-quality data generation, and long-term customer satisfaction.
The role requires a strong scientific background, practical laboratory competence, and the ability to communicate confidently with customers in technical and problem-solving contexts.
Key Responsibilities Laboratory Sample Analysis
Operate NanoFCM instruments (e.g. NanoAnalyzer) to analyse customer and internal samples, ensuring accurate, reproducible, and reliable data output.
Interpret analytical results and compile structured summaries and reports for internal teams and customer-facing colleagues.
Maintain laboratory instruments, reagents, consumables, and workspace in accordance with good laboratory practice (GLP).
Customer Onboarding & Technical Support
Lead or support instrument installation, commissioning, calibration, and user training for new customers, both remotely and on-site where required.
Act as a technical expert in diagnosing and resolving instrument-related issues, providing timely troubleshooting and corrective actions to minimise customer downtime.
Provide structured, professional guidance to customers during technical incidents, balancing empathy with clarity, authority, and problem ownership.
Documentation & Knowledge Management
Log and manage technical support cases using the company’s internal systems, ensuring clear tracking and resolution documentation.
Develop and maintain high-quality technical documentation, including service manuals, technical notes, knowledge base articles, SOPs, and site preparation guides.
Contribute to internal training materials and customer-facing technical resources.
Qualifications & Requirements
Bachelor degree or above in Life Sciences, Biotechnology, Molecular Biology, or a related discipline.
Hands-on laboratory experience involving sample preparation, analysis, or method development is required.
Prior experience in technical support, applications, customer-facing scientific roles, or analytical instrumentation environments is strongly preferred.
Familiarity with nanoparticle characterisation technologies (e.g. extracellular vesicles, viral vectors, liposomes, flow cytometry, or similar platforms) is a strong advantage.
Clear, confident, and professional communication skills in customer-facing scientific environments.
Strong logical and diagnostic abilities with structural thinking and a methodical problem-solving approach.
High standards for data accuracy, documentation quality, and procedural compliance.
Strong sense of ownership over both customer outcomes and company reputation.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
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The role requires a strong scientific background, practical laboratory competence, and the ability to communicate confidently with customers in technical and problem-solving contexts.
Key Responsibilities Laboratory Sample Analysis
Operate NanoFCM instruments (e.g. NanoAnalyzer) to analyse customer and internal samples, ensuring accurate, reproducible, and reliable data output.
Interpret analytical results and compile structured summaries and reports for internal teams and customer-facing colleagues.
Maintain laboratory instruments, reagents, consumables, and workspace in accordance with good laboratory practice (GLP).
Customer Onboarding & Technical Support
Lead or support instrument installation, commissioning, calibration, and user training for new customers, both remotely and on-site where required.
Act as a technical expert in diagnosing and resolving instrument-related issues, providing timely troubleshooting and corrective actions to minimise customer downtime.
Provide structured, professional guidance to customers during technical incidents, balancing empathy with clarity, authority, and problem ownership.
Documentation & Knowledge Management
Log and manage technical support cases using the company’s internal systems, ensuring clear tracking and resolution documentation.
Develop and maintain high-quality technical documentation, including service manuals, technical notes, knowledge base articles, SOPs, and site preparation guides.
Contribute to internal training materials and customer-facing technical resources.
Qualifications & Requirements
Bachelor degree or above in Life Sciences, Biotechnology, Molecular Biology, or a related discipline.
Hands-on laboratory experience involving sample preparation, analysis, or method development is required.
Prior experience in technical support, applications, customer-facing scientific roles, or analytical instrumentation environments is strongly preferred.
Familiarity with nanoparticle characterisation technologies (e.g. extracellular vesicles, viral vectors, liposomes, flow cytometry, or similar platforms) is a strong advantage.
Clear, confident, and professional communication skills in customer-facing scientific environments.
Strong logical and diagnostic abilities with structural thinking and a methodical problem-solving approach.
High standards for data accuracy, documentation quality, and procedural compliance.
Strong sense of ownership over both customer outcomes and company reputation.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
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