Jobs via Dice
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Desktop Support Technician
role at
Jobs via Dice
Responsibilities
Providing enhanced IT customer support in assigned offices, including in‑office walk‑ups.
Helping customers manage software installations and hardware repair.
Guiding customers on troubleshooting issues.
Owning issues and bringing them to resolution as quickly as possible while providing proactive updates.
Participating in MIM calls for offices of support to assist with gathering information, troubleshooting and testing solutions.
Troubling issues in a Windows 10, Office 365 and SharePoint environment.
Utilizing remote support tools in support of dispatch offices where a technician is not always on site.
Finding solutions from previous cases using the Knowledge Base.
Communicating knowledge gaps in issue resolution.
Ensuring tickets are properly updated and asset management system is properly updated.
Participating in testing of images and software deployments at the pilot level ensuring documentation is accurate.
Assisting with events in‑offices or conferences.
Providing on‑site support for client meetings.
Weekly maintenance of on‑site printers, access points, conference room technology, MDF closets and phone equipment.
Maintenance of on‑site IT space and routinely monitoring inventory stock.
Providing concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance.
Other duties as assigned.
Requirements
College degree or equivalent combination of education and experience.
1 to 3 years of experience in field service support working with technology industry.
Prior experience with end user services, information technology or related field.
Proactive ownership of tasks and managing them through completion and knowing when to ask for help.
Flexibility to learn new technologies and quickly adapt.
Strong communication skills.
Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution.
Technical knowledge regarding the client’s applications and services.
Strong knowledge of Windows Operating systems.
Strong knowledge of Office products.
Knowledge of Remedy or ServiceNow ticket systems.
Established laptop hardware experience.
Understanding of mobile devices calendar and mail support for iOS and Android.
Basic analytical and problem‑solving skills.
Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology.
Strong interpersonal skills to interact with clients and team members.
Strong organizational skills.
Ability to work independently but also in a team environment.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified at its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking Apply Today you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Desktop Support Technician
role at
Jobs via Dice
Responsibilities
Providing enhanced IT customer support in assigned offices, including in‑office walk‑ups.
Helping customers manage software installations and hardware repair.
Guiding customers on troubleshooting issues.
Owning issues and bringing them to resolution as quickly as possible while providing proactive updates.
Participating in MIM calls for offices of support to assist with gathering information, troubleshooting and testing solutions.
Troubling issues in a Windows 10, Office 365 and SharePoint environment.
Utilizing remote support tools in support of dispatch offices where a technician is not always on site.
Finding solutions from previous cases using the Knowledge Base.
Communicating knowledge gaps in issue resolution.
Ensuring tickets are properly updated and asset management system is properly updated.
Participating in testing of images and software deployments at the pilot level ensuring documentation is accurate.
Assisting with events in‑offices or conferences.
Providing on‑site support for client meetings.
Weekly maintenance of on‑site printers, access points, conference room technology, MDF closets and phone equipment.
Maintenance of on‑site IT space and routinely monitoring inventory stock.
Providing concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance.
Other duties as assigned.
Requirements
College degree or equivalent combination of education and experience.
1 to 3 years of experience in field service support working with technology industry.
Prior experience with end user services, information technology or related field.
Proactive ownership of tasks and managing them through completion and knowing when to ask for help.
Flexibility to learn new technologies and quickly adapt.
Strong communication skills.
Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution.
Technical knowledge regarding the client’s applications and services.
Strong knowledge of Windows Operating systems.
Strong knowledge of Office products.
Knowledge of Remedy or ServiceNow ticket systems.
Established laptop hardware experience.
Understanding of mobile devices calendar and mail support for iOS and Android.
Basic analytical and problem‑solving skills.
Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology.
Strong interpersonal skills to interact with clients and team members.
Strong organizational skills.
Ability to work independently but also in a team environment.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified at its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking Apply Today you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr