Hyundai Capital America
Dispute Resolution Associate – Hyundai Capital America
Join to apply for the Dispute Resolution Associate role at Hyundai Capital America.
Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.
Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses.
We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
Benefits
Medical, Dental, and Vision plans including no‑cost and low‑cost options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What To Expect The Associate, Dispute Resolution is responsible for providing customers with resolution to escalated credit disputes and debt validation requests received through multiple channels. The position requires investigating and responding to customers or third‑party inquiries while identifying opportunities to drive operational and performance improvements.
What You Will Do
Provide customers with resolution to escalated credit disputes and debt validation requests, focusing on retention and relationship building.
Research accounts to ensure credit information is reported accurately and respond to customer and third‑party correspondence.
Identify opportunities to drive operational and performance improvements across the department and company.
Assist as needed with various servicing functions, collaborating with departments/teams to solve intricate problems while mitigating business risk.
Work individually and as a team to ensure process flow and productivity SLAs are met.
Assist in identifying process improvements that positively impact the customer experience; collaborate with leadership, training, and QA teams to recommend coaching opportunities or policy changes.
Report trends and service issues to leadership.
Participate in coaching and development sessions/training to enhance performance.
Perform all other duties as assigned.
What You Will Bring
Minimum 3 years automotive or general finance experience
Prior customer service experience in a role responsible for escalations
Minimum 5 years customer service experience preferred
High school graduate required
Bachelor’s degree preferred
Excellent oral and written communication skills with good judgment and discretion
Proven ability to effectively resolve customer concerns
Knowledge of Credit Reporting and the Fair Credit Reporting Act preferred
Knowledge of HCA servicing products, processes, and procedures preferred
Proactive approach to responsibilities with ability to organize and prioritize multiple tasks
Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, and must monitor and moderate noise levels. Work is performed in an office environment.
Compensation Salary range: $47,600.00 – $71,400.00. Compensation depends on skill set, experience, location, and other factors.
Location & Schedule Primary location: Atlanta, GA. Schedule: Full‑time, regular. Overtime status: Non‑exempt.
Required Keywords and Metadata
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
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Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.
Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses.
We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
Benefits
Medical, Dental, and Vision plans including no‑cost and low‑cost options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What To Expect The Associate, Dispute Resolution is responsible for providing customers with resolution to escalated credit disputes and debt validation requests received through multiple channels. The position requires investigating and responding to customers or third‑party inquiries while identifying opportunities to drive operational and performance improvements.
What You Will Do
Provide customers with resolution to escalated credit disputes and debt validation requests, focusing on retention and relationship building.
Research accounts to ensure credit information is reported accurately and respond to customer and third‑party correspondence.
Identify opportunities to drive operational and performance improvements across the department and company.
Assist as needed with various servicing functions, collaborating with departments/teams to solve intricate problems while mitigating business risk.
Work individually and as a team to ensure process flow and productivity SLAs are met.
Assist in identifying process improvements that positively impact the customer experience; collaborate with leadership, training, and QA teams to recommend coaching opportunities or policy changes.
Report trends and service issues to leadership.
Participate in coaching and development sessions/training to enhance performance.
Perform all other duties as assigned.
What You Will Bring
Minimum 3 years automotive or general finance experience
Prior customer service experience in a role responsible for escalations
Minimum 5 years customer service experience preferred
High school graduate required
Bachelor’s degree preferred
Excellent oral and written communication skills with good judgment and discretion
Proven ability to effectively resolve customer concerns
Knowledge of Credit Reporting and the Fair Credit Reporting Act preferred
Knowledge of HCA servicing products, processes, and procedures preferred
Proactive approach to responsibilities with ability to organize and prioritize multiple tasks
Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, and must monitor and moderate noise levels. Work is performed in an office environment.
Compensation Salary range: $47,600.00 – $71,400.00. Compensation depends on skill set, experience, location, and other factors.
Location & Schedule Primary location: Atlanta, GA. Schedule: Full‑time, regular. Overtime status: Non‑exempt.
Required Keywords and Metadata
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
#J-18808-Ljbffr