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Easy Aerial Inc.

Head of Customer Success

Easy Aerial Inc., New York, New York, us, 10261

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Location Brooklyn Navy Yard, NY (On-Site)

Employment Type Full-Time

Salary Range $125,000 – $160,000 + Equity (based on experience)

Company Overview Easy Aerial is a fast-growing startup building autonomous drone solutions for defense and commercial use. We’re looking for an experienced leader to drive, promote, and ensure customers are successful using Easy Aerial products. This role will interface heavily with sales, marketing, deployment engineering, operations, and R&D to deliver the best possible experience to end-users.

The Customer Success mission at Easy Aerial is nascent – you will have the opportunity to craft processes from 0-1, own deeply challenging projects, and work closely with cutting edge defense technology. Come join us!

Key Responsibilities

Ensure customers are successful in using Easy Aerial products via all means available

Create processes to support, maintain, and service EA UAS that will work at 10s, 100s, and 1000s of deployed systems all across the globe

Seek and capitalize on opportunities for expansion and growth with key end-users

Streamline sales and operations coordination. Provide visibility and structure to the post-sales through delivery through post-delivery customer journey

Manage the product experience and the full package of an Easy Aerial deliverable system

Qualifications

5+ years of experience as a project or program manager

Background in engineering or business. An ideal candidate will have run customer success or support functions at an organization with needy customers

Experience with DoD/USG programs highly preferred

Strong organizational, communication, and cross‑functional coordination skills

Bonus: Experience in startups or high‑growth technology environments

Why Join Easy Aerial?

Lead critical programs that directly impact our products and customers

Work with a world‑class team building cutting‑edge drone technology

Competitive salary and equity participation

Hybrid work setup with flexibility for international collaboration

Opportunity to shape program management processes and culture as the company scales

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