Animal Clinic of La Porte
General Manager of Hospital Operations
Animal Clinic of La Porte, Fairfax, Virginia, United States, 22032
Job Overview
National Veterinary Associates is seeking to hire a General Manager of Hospital Operations for
Pender Veterinary Centre - Fairfaxi
in Fairfax, VA. This role oversees the operations of a large‑volume hospital, supports the rollout of NVA (National Veterinary Associates) programs across their site, acts as an influencer for other sites within the division, and serves as a liaison between the NVA Support Center and the veterinary practice. The General Manager works at the direction of the Division Leader (DDO, DL) to improve processes and profitability by identifying and implementing local growth initiatives using meaningful measurements.
The General Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high‑quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the hospital’s overall operations and cultivating a supportive and collaborative team environment. On‑site attendance is considered an essential job function of this position.
Ideal candidates are analytical thinkers, experienced problem‑solvers, and effective communicators with a proven record of accomplishment in operations management and people leadership.
For more information about the hospital, visit
https://www.pendervet.com/locations/fairfax-campus .
Responsibilities – Hospital Operations
Acts as a collaborative liaison between hospitals, NVA support center, and the Division Leader (DDO, DL)
Acquires and maintains knowledge of organizational and local practice policies and procedures
Effectively leverages our practice management software and NVA support systems for reporting and training
Ensures proper staff scheduling/optimization
Analyzes and interprets operational reports and identifies areas for improvement
Implements and champions NVA initiatives as a change manager
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Strategizes and works with Managing Veterinarian to implement and ensure the best veterinary practices in medicine and business structure
Responsibilities – Strategic Planning and Leadership
Collaborates with the Managing Veterinarian and Division Leader (DDO, DL) to create an overall strategy (e.g., positioning in local market) and obtains buy‑in and alignment with staff
Creates action plans, sets and manages goals, delegates tasks, and tracks performance
Sets productivity and financial targets for manager and lead staff, holding them accountable to achieving goals and structuring compensation to reflect achievement
Analyzes and improves systems, policies, and processes
Plans, organizes, and participates in regional meetings as needed
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Responsibilities – Hospital Leader Development
Effectively trains new managers and department leads and provides ongoing development via check‑ins
Collaborates with support center staff in getting new hospital staff positioned in their role
Mentors, coaches, and sets expectations with hospital leadership and staff
Ensures managers and leads are trained in financial and operational systems and methods
Responsibilities – Financial Management
Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports
Leads the preparation and communication of the annual budget for the site, including both revenue & costs and capital expenditures
Oversees the management of costs, particularly labor
Drives revenue growth
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Responsibilities – People Management
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
Manages the performance management cycle from interviewing and hiring to counseling and terminating staff, and assists managers and leads with personnel issues/problems in partnership with NVA HR
Ensures hospitals comply with all Federal and State human resource policies (I‑9, DEA, OSHA)
Conducts staff performance reviews and partners with L&D to guide career development
Makes recommendations for staff training and development
Negotiates and mediates issues/conflicts; coaches and provides feedback to staff
Implements performance‑based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable, as well as People Operations manager, DVM operations manager, Outreach manager, and departmental leads
Tracks and maintains current licensures for all DVMs
Responsibilities – Client Relations
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations and oversees client follow‑up communication
Drives both existing and new client visits through tactics, strategic client communication and local marketing efforts (i.e., Community)
Develops, champions, and oversees client acquisition and retention initiatives
Assesses the quality of service and provides direction for enhancing quality
Qualifications
Minimum of 5 years of experience in operations management
Bachelor’s degree in business administration, operations management or related field; an MBA or master’s level business education is a plus
Experience developing and leading teams of 100+ with multiple layers of employees as well as varying employee skill sets
Experience & a proven record of accomplishment successfully managing a P&L with revenue of $20M+
In‑depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service, optimizing workflows, SOO (Statement of Operations) reviews, etc.)
Expert knowledge of data analysis and performance/operation metrics
Acute financial analysis skills related to EBITDA, revenue, and cost drivers, and understanding business pro forma financial statements
Experience developing long‑term business strategies, ensuring employee policies are in compliance and applied with fairness and consistency
A commitment to continuous evaluation of the efficiency of business operations according to organizational objectives while having the ability to anticipate and apply immediate mitigation plans to ensure a minimal impact during fluctuations in business or staffing
Ability to communicate effectively verbally and in written form; the role will require presentation and training to large groups of individuals
Ability to travel as necessary to division and NVA meetings
Basic computer skills (e.g., Microsoft Office suite; previous practice management software knowledge a plus)
Ability to display above‑average EQ and model a professional and courteous manner with staff and clients
Experience leading a site through a renovation or relocation a plus
Address: 4001 Legato Rd, Fairfax, VA 22033
About National Veterinary Associates National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
Compensation and Benefits NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr
Pender Veterinary Centre - Fairfaxi
in Fairfax, VA. This role oversees the operations of a large‑volume hospital, supports the rollout of NVA (National Veterinary Associates) programs across their site, acts as an influencer for other sites within the division, and serves as a liaison between the NVA Support Center and the veterinary practice. The General Manager works at the direction of the Division Leader (DDO, DL) to improve processes and profitability by identifying and implementing local growth initiatives using meaningful measurements.
The General Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high‑quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the hospital’s overall operations and cultivating a supportive and collaborative team environment. On‑site attendance is considered an essential job function of this position.
Ideal candidates are analytical thinkers, experienced problem‑solvers, and effective communicators with a proven record of accomplishment in operations management and people leadership.
For more information about the hospital, visit
https://www.pendervet.com/locations/fairfax-campus .
Responsibilities – Hospital Operations
Acts as a collaborative liaison between hospitals, NVA support center, and the Division Leader (DDO, DL)
Acquires and maintains knowledge of organizational and local practice policies and procedures
Effectively leverages our practice management software and NVA support systems for reporting and training
Ensures proper staff scheduling/optimization
Analyzes and interprets operational reports and identifies areas for improvement
Implements and champions NVA initiatives as a change manager
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Strategizes and works with Managing Veterinarian to implement and ensure the best veterinary practices in medicine and business structure
Responsibilities – Strategic Planning and Leadership
Collaborates with the Managing Veterinarian and Division Leader (DDO, DL) to create an overall strategy (e.g., positioning in local market) and obtains buy‑in and alignment with staff
Creates action plans, sets and manages goals, delegates tasks, and tracks performance
Sets productivity and financial targets for manager and lead staff, holding them accountable to achieving goals and structuring compensation to reflect achievement
Analyzes and improves systems, policies, and processes
Plans, organizes, and participates in regional meetings as needed
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Responsibilities – Hospital Leader Development
Effectively trains new managers and department leads and provides ongoing development via check‑ins
Collaborates with support center staff in getting new hospital staff positioned in their role
Mentors, coaches, and sets expectations with hospital leadership and staff
Ensures managers and leads are trained in financial and operational systems and methods
Responsibilities – Financial Management
Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports
Leads the preparation and communication of the annual budget for the site, including both revenue & costs and capital expenditures
Oversees the management of costs, particularly labor
Drives revenue growth
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Responsibilities – People Management
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
Manages the performance management cycle from interviewing and hiring to counseling and terminating staff, and assists managers and leads with personnel issues/problems in partnership with NVA HR
Ensures hospitals comply with all Federal and State human resource policies (I‑9, DEA, OSHA)
Conducts staff performance reviews and partners with L&D to guide career development
Makes recommendations for staff training and development
Negotiates and mediates issues/conflicts; coaches and provides feedback to staff
Implements performance‑based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable, as well as People Operations manager, DVM operations manager, Outreach manager, and departmental leads
Tracks and maintains current licensures for all DVMs
Responsibilities – Client Relations
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations and oversees client follow‑up communication
Drives both existing and new client visits through tactics, strategic client communication and local marketing efforts (i.e., Community)
Develops, champions, and oversees client acquisition and retention initiatives
Assesses the quality of service and provides direction for enhancing quality
Qualifications
Minimum of 5 years of experience in operations management
Bachelor’s degree in business administration, operations management or related field; an MBA or master’s level business education is a plus
Experience developing and leading teams of 100+ with multiple layers of employees as well as varying employee skill sets
Experience & a proven record of accomplishment successfully managing a P&L with revenue of $20M+
In‑depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service, optimizing workflows, SOO (Statement of Operations) reviews, etc.)
Expert knowledge of data analysis and performance/operation metrics
Acute financial analysis skills related to EBITDA, revenue, and cost drivers, and understanding business pro forma financial statements
Experience developing long‑term business strategies, ensuring employee policies are in compliance and applied with fairness and consistency
A commitment to continuous evaluation of the efficiency of business operations according to organizational objectives while having the ability to anticipate and apply immediate mitigation plans to ensure a minimal impact during fluctuations in business or staffing
Ability to communicate effectively verbally and in written form; the role will require presentation and training to large groups of individuals
Ability to travel as necessary to division and NVA meetings
Basic computer skills (e.g., Microsoft Office suite; previous practice management software knowledge a plus)
Ability to display above‑average EQ and model a professional and courteous manner with staff and clients
Experience leading a site through a renovation or relocation a plus
Address: 4001 Legato Rd, Fairfax, VA 22033
About National Veterinary Associates National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
Compensation and Benefits NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr