Travelers
Director, Agile Product Owner - AI Assistant Products (Agency Lifecycle M
Travelers, Hartford, Connecticut, us, 06112
Director, Agile Product Owner - AI Assistant Products (Agency Lifecycle Management)
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range for this position is $120,400.00 - $198,700.00. Actual salary will be determined by role scope, complexity, location, skills, education, and other factors. Employees are also eligible for performance‑based cash incentive awards.
What Is the Opportunity?
Join Travelers' Agency Lifecycle Management organization to own product strategy for AI‑powered assistant technologies supporting independent insurance agents and their staff. This Director, Agile Product Owner position defines the vision and roadmap for AI assistant solutions within the ALM portfolio, contributing to broader enterprise initiatives that reduce friction and streamline operations in the independent agency channel.
What Will You Do?
Define, prioritize and ensure a ready backlog of work for a cross‑functional product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
Effectively manage a backlog of deliverables and capabilities as well as test and learn experimentation to refine future deliverables.
Translate business strategies and needs into execution‑ready work, define team goals and strategy, ensuring alignment with vision.
Act as voice of the end‑user, anticipate and seek customer feedback, ensuring needs and requirements are clearly defined.
Own team backlog, including prioritization and refinement; make trade‑off decisions to maximize value.
Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
Inform and participate in business readiness; manage adoption and mitigate resistance.
Provide feedback on work‑in‑progress, clarify requirements, remove roadblocks, and look for continuous improvement.
Partner with key leaders to determine resources required to achieve defined business outcomes.
Share best practices across teams for alignment and consistency.
Foster an innovative, inclusive, and diverse team environment, promoting positive culture and collaboration.
Possibly manage additional Agile Product Owners.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor's Degree.
Proven product leadership experience with AI assistants, conversational AI, chatbots, or intelligent automation solutions deployed at enterprise scale.
Successfully delivered AI‑powered products that measurably improved user experience and operational efficiency.
Experience influencing across organizational boundaries, translating technical capabilities into business value, thriving in complex, matrixed environments.
Experience in insurance is valuable but not required; ability to learn domain knowledge is essential.
At least two years of experience in Agile product management.
At least two years of work experience within the discipline being supported.
At least three years of experience articulating and translating business strategy, product vision, and analysis for a product.
Agile mindset: embodying Agile core values.
Infuse Agile principles and practices to achieve team success.
Product mindset: focus on defining product value proposition aligned with objectives.
Influence: ability to influence leaders at all levels without hierarchy.
Servant leadership: fostering an empowered team environment.
Communication: effective at all levels.
Collaboration: expertise working in a cross‑functional multi‑team environment.
Continuous improvement: commitment to improve, share learning, and encourage team development.
What Is a Must Have?
Three years of work experience in related field.
Three years of experience motivating/influencing teams.
What Is in It for You?
Health Insurance: coverage from first day for employees and eligible family members.
Retirement: 401(k) match dollar‑for‑dollar up to 5% of eligible pay; Pension Plan fully funded; optional Paying it Forward Savings Program.
Paid Time Off: minimum 20 days PTO annually plus nine paid company holidays.
Wellness Program: tools, discounts, resources, and free professional counseling and health coaching.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program.
Employment Practices
Travelers is an equal‑opportunity employer. In accordance with local law, candidates in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. For physical requirements questions, contact us. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs, visit http://careers.travelers.com/life-at-travelers/benefits/
Seniority level:
Director
Employment type:
Full‑time
Job function:
Information Technology
Industries:
Insurance
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Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range for this position is $120,400.00 - $198,700.00. Actual salary will be determined by role scope, complexity, location, skills, education, and other factors. Employees are also eligible for performance‑based cash incentive awards.
What Is the Opportunity?
Join Travelers' Agency Lifecycle Management organization to own product strategy for AI‑powered assistant technologies supporting independent insurance agents and their staff. This Director, Agile Product Owner position defines the vision and roadmap for AI assistant solutions within the ALM portfolio, contributing to broader enterprise initiatives that reduce friction and streamline operations in the independent agency channel.
What Will You Do?
Define, prioritize and ensure a ready backlog of work for a cross‑functional product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
Effectively manage a backlog of deliverables and capabilities as well as test and learn experimentation to refine future deliverables.
Translate business strategies and needs into execution‑ready work, define team goals and strategy, ensuring alignment with vision.
Act as voice of the end‑user, anticipate and seek customer feedback, ensuring needs and requirements are clearly defined.
Own team backlog, including prioritization and refinement; make trade‑off decisions to maximize value.
Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
Inform and participate in business readiness; manage adoption and mitigate resistance.
Provide feedback on work‑in‑progress, clarify requirements, remove roadblocks, and look for continuous improvement.
Partner with key leaders to determine resources required to achieve defined business outcomes.
Share best practices across teams for alignment and consistency.
Foster an innovative, inclusive, and diverse team environment, promoting positive culture and collaboration.
Possibly manage additional Agile Product Owners.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor's Degree.
Proven product leadership experience with AI assistants, conversational AI, chatbots, or intelligent automation solutions deployed at enterprise scale.
Successfully delivered AI‑powered products that measurably improved user experience and operational efficiency.
Experience influencing across organizational boundaries, translating technical capabilities into business value, thriving in complex, matrixed environments.
Experience in insurance is valuable but not required; ability to learn domain knowledge is essential.
At least two years of experience in Agile product management.
At least two years of work experience within the discipline being supported.
At least three years of experience articulating and translating business strategy, product vision, and analysis for a product.
Agile mindset: embodying Agile core values.
Infuse Agile principles and practices to achieve team success.
Product mindset: focus on defining product value proposition aligned with objectives.
Influence: ability to influence leaders at all levels without hierarchy.
Servant leadership: fostering an empowered team environment.
Communication: effective at all levels.
Collaboration: expertise working in a cross‑functional multi‑team environment.
Continuous improvement: commitment to improve, share learning, and encourage team development.
What Is a Must Have?
Three years of work experience in related field.
Three years of experience motivating/influencing teams.
What Is in It for You?
Health Insurance: coverage from first day for employees and eligible family members.
Retirement: 401(k) match dollar‑for‑dollar up to 5% of eligible pay; Pension Plan fully funded; optional Paying it Forward Savings Program.
Paid Time Off: minimum 20 days PTO annually plus nine paid company holidays.
Wellness Program: tools, discounts, resources, and free professional counseling and health coaching.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program.
Employment Practices
Travelers is an equal‑opportunity employer. In accordance with local law, candidates in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. For physical requirements questions, contact us. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs, visit http://careers.travelers.com/life-at-travelers/benefits/
Seniority level:
Director
Employment type:
Full‑time
Job function:
Information Technology
Industries:
Insurance
#J-18808-Ljbffr