MH Equipment Company is hiring: Product Support Specialist in Des Moines

This position is for Mariotti USA, a division of MH Equipment Company.

About MH Equipment:

As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.

Amazing Culture, Thriving Company, Terrific Opportunity.

For more information on who we are and what we do, please visit our website at

Job Summary : This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction.

Job Responsibilities:

• Provide dealers with service and parts support, application support, and corresponding order administration.
• Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor.
• Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis.
• Maintain accurate company records and transactional activity including all sold and installed unit master file.
• Capture and retain all PDI documentation.
• Maintain internal systems and files to reflect current pricing and other relevant information.
• Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting.
• Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns.
• Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering.
• Prepare new units for delivery to the dealer or end-user, including any required modification.
• Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc.
• Assist in research and development of existing and prospective product lines.
• Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies.
• Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections.
• Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance.
• Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials.
• Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting.
• Adhere to Company Policies and Work Rules.
• Perform other duties as assigned.

Position Requirements:

• Primary core value of integrity.
• Technical background and knowledge of the material handling industry is a plus but not required.
• Excellent verbal and written communication and comfortable speaking to groups and individuals.
• Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel.
• Strong customer service skills.
• Valid driver’s license with good driving record.
• Able to meet the physical requirements of the job.

Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer