Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?
Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!
With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc . offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc , our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.
Oliver Inc. is seeking a highly driven, customer-focused Client Services Manager to lead our Client Services team while serving as a strategic partner to our valued clients. This role is ideal for an experienced professional who thrives at the intersection of customer success, account management, and operational excellence within the printing and packaging industry .
As the primary point of contact between Oliver and our clients, you will be responsible for building long-term, trusted relationships, understanding complex customer requirements, and ensuring the consistent delivery of high-quality, on-time solutions. You will collaborate cross-functionally with Sales, Operations, Quality, and Production teams to drive customer satisfaction, retention, and account growth.
If you are a natural communicator, a hands-on leader, and passionate about delivering exceptional customer experiences, we encourage you to apply.
About the Role
As our Client Services Manager , you will:
- Serve as the main liaison between Oliver Inc. and assigned clients, ensuring a best-in-class customer experience
- Lead, coach, and develop the Client Services and Sales Support teams to deliver consistent, high-quality service
- Partner closely with Sales, Operations, and Quality to ensure customer expectations, specifications, and service levels are met or exceeded
- Maintain and grow relationships with both new and existing customers , acting as a trusted advisor
- Take a hands-on leadership approach , directly managing key accounts independently or in collaboration with your team
- Identify opportunities to expand existing accounts and increase share of wallet through proactive, solution-oriented engagement
- Provide actionable customer feedback to internal stakeholders to support continuous improvement
- Support the Sales organization with a customer-centric, solutions-driven mindset aligned to client goals and specifications
About You
You are a strong fit for the Client Services Manager role if you bring:
- Extensive knowledge of printing and packaging processes , along with related technical and administrative functions
- An Associate’s degree or equivalent experience (Bachelor’s degree preferred)
- 7–10 years of experience in client services, customer success, account management, or customer service (within the printing or packaging industry preferred)
- 2–3 years of people management experience , or a combination of leadership experience and formal management training
- Proven ability to handle sensitive customer situations, resolve complex issues, and communicate effectively with customers and internal teams
- Strong analytical, problem-solving, and decision-making skills in a fast-paced manufacturing environment
- Excellent written and verbal communication skills, with the ability to present to customers and cross-functional teams
Why You’ll Love Working Here
- Make a Real Impact: You’ll play a critical role in shaping the client experience, influencing cross-functional teams, and driving long-term customer success within a respected industry leader.
- Collaborative, Team-First Culture: Work closely with Sales, Operations, Quality, and Production in a highly collaborative environment where your voice and expertise are valued.
- Leadership & Growth Opportunities: Lead and develop high-performing client services teams while continuing to grow your own leadership and industry expertise.
- Stability with Innovation: Join a well-established company with a strong reputation in the printing and packaging industry that continues to evolve and invest in its people and processes.
- Customer-Centric Mission: Be part of an organization that prioritizes long-term relationships, solution-driven service, and exceeding customer expectations.
- Competitive Compensation & Benefits: Oliver Inc. offers a competitive compensation package, comprehensive benefits, and opportunities for career advancement.
- Purpose-Driven Work: Your work directly supports our clients’ brands and success—seeing your impact from concept through final production.
Oliver Inc is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.