Customer Service Representative Job at Activate Inc. in Ferndale

Overview

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client’s private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.

This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.

Key ResponsibilitiesCustomer Support

• Provide professional, friendly customer support via phone and live chat during business hours.
• Assist customers in navigating the private website and completing their gift selection.
• Follow all client-specific service guidelines and brand standards.

Order & Data Management

• Update and maintain customer information within an internal dashboard.
• Track gift selections, shipments, and delivery status using ShipStation.
• Accurately document all customer interactions, questions, and resolutions.

Inventory Management

• Monitor available inventory levels.
• Identify discrepancies or low-inventory notifications and escalate when appropriate.

Program Support

• Manage fluctuating call and chat volumes during peak and slow periods.
• Support program accuracy and customer satisfaction by following detailed procedures consistently.

Required Qualifications

• Previous customer service experience is required (phone and/or live chat).
• Experience using dashboards, order management systems, or similar platforms.
• Strong data entry skills and attention to detail.
• Excellent written and verbal communication.
• High reliability and consistency in meeting scheduled hours.
• Ability to follow defined procedures and maintain accuracy under varying activity levels.

Tools & Systems

• Internal client dashboard (customer data & inventory management)
• Phone and live chat support system
• ShipStation for shipment and fulfillment tracking
• Standard computer workstation

Work Environment

• Computer-based role with alternating periods of high and low activity.
• In-office position during all scheduled hours.

Employment Term

• Training begins the third week of January .
• Program launches February 1 .
• Seasonal role lasting approximately 1 month , with the potential to extend based on performance and business needs.