Job Description
Job Description:
· The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
· The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
· The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
· The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
· Under the direction of the area supervisor, perform daily activities accurately and on time.
· Maintain a safe and professional environment.
· Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
· Maintains required records and documentation.
· Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.
Job Requirements:
· Ability to provide quality, error free work in a fast-paced environment.
· Ability to work independently with minimal on-site supervision.
· Excellent phlebotomy skills to include pediatric and geriatric.
· *Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.*
Required Education:
High school diploma or equivalent REQUIRED
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience:
· Minimum of 6 months experience REQUIRED. One(+) years phlebotomy experience preferred.
· Customer service in a retail or service environment preferred.
· Keyboard/data entry experience a must.
Additional Job Details:
· Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination