Integration International Inc. is hiring: Customer Service Representative in New

Job Title: Customer Service Representative

Duration: 3 + Months (possible extension)

Job Location: Edison, NJ 08817 (Onsite)

Pay rate: $18/hr on w2

Job Summary

We are seeking a detail-oriented and customer-focused professional to manage order processing, customer communications, and administrative support. This role ensures accurate order handling, timely issue resolution, and strong coordination with internal teams.

Key Responsibilities

• Process customer orders received via EDI, email, and phone accurately and in a timely manner
• Document and communicate all order changes or revisions to the appropriate departments
• Provide required documentation to operations and warehouse teams
• Maintain clear communication with customers regarding pricing discrepancies, stock availability, and potential shipping delays
• Ensure all customer-related documentation is complete, accurate, and properly filed
• Process RMAs and credits; coordinate with customers and finance as needed
• Oversee and manage PaperVision system
• Attend and participate in meetings as required

Additional Responsibilities

• Answer incoming calls and provide customer assistance
• Manage and resolve customer complaints; escalate to supervisors when necessary
• Provide customers with missing or replacement documents (invoices, BOLs, etc.)
• Support the sales team with customer and order-related needs
• Greet visitors, screen calls, and relay messages to appropriate staff
• Monitor facility access to ensure entry is limited to authorized employees and vendors
• Complete special projects and miscellaneous customer care tasks as assigned
• Prepare reports and maintain required documentation

Job Requirements

Education

• High School Diploma or GED required

Experience

• 1–2 years of related experience and/or training, or an equivalent combination of education and experience
• System implementation experience preferred

Knowledge, Skills & Abilities

• Proficiency in Microsoft Excel, Outlook, EDI systems, IDS systems, and Power Sell software
• Strong verbal and written communication skills
• Effective time management and organizational skills
• 10-key data entry proficiency

Language Skills

• Ability to read and interpret safety rules, procedures, and operating instructions
• Ability to write routine reports and correspondence
• Ability to communicate effectively with customers and employees

Math Skills

• Ability to perform basic arithmetic with whole numbers, fractions, and decimals
• Ability to calculate rates, ratios, and percentages and interpret graphs

Reasoning Skills

• Ability to follow written, verbal, and diagram-based instructions
• Ability to solve problems involving multiple variables in standard situations
• Strong judgment and ability to work independently when supervision is limited