Customer Service Representative Job at Octagon Consulting, LLC in Broomfield
Octagon Consulting, LLC, Broomfield, CO, US
About the Role
Were are seeking dedicated Customer Service Representatives to join our Toll Road Call Center team in Broomfield, Colorado. This role involves delivering high-quality customer support in a professional, fast-paced environment while navigating multiple computer systems and handling sensitive information.
Schedule
Regular Shift:
- Mon–Thu: 11:00 AM – 8:00 PM
- Fri: 9:00 AM – 6:00 PM
- Rotating Saturday once every 4 weeks
Training Schedule (First 2 Weeks):
- Mon–Fri: 8:00 AM – 5:00 PM
What We’re Looking For
An ideal candidate is someone who brings professionalism, strong communication skills, and the ability to maintain composure under pressure. Successful Representatives excel at multitasking, resolving escalated calls, and upholding the standards of both the client and the Firm.
Key Qualifications
- Basic computer skills and ability to move between multiple systems
- Strong listening and clear communication abilities
- Ability to compute basic math calculations
- Capable of handling escalated or difficult calls professionally
- Resourceful, competitive, and goal-driven mindset
- Strong work ethic, punctuality, and consistent attendance
- Ability to stay organized while processing payments and documenting interactions
- Stress tolerance and ability to maintain a professional demeanor
- Ability to multitask effectively in a structured environment
- Team-oriented and dependable