Customer Service and Logistics Specialist Job at New England Wire Products in Le
New England Wire Products, Leominster, MA, US
Customer Service Representative (Entry Level)
New England Wire Products | In-Person | Full-Time
New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we’ve partnered with customers across the U.S. to deliver dependable products backed by responsive service. We are seeking a motivated, hardworking individual to join our Customer Service team and grow with the company.
This is an entry-level role ideal for a recent graduate or early-career professional looking to build a strong foundation in customer service, manufacturing operations, and cross-functional teamwork.
Role Overview
As a Customer Service Representative, you will be the primary point of contact for our customers, supporting order management, product inquiries, and day-to-day communication. You’ll work closely with Sales, Production, and Shipping to ensure an excellent customer experience from order placement through delivery.
Key Responsibilities
Customer Support
- Respond to customer inquiries via phone and email in a timely, professional manner
- Assist with order entry, order status updates, and product information
- Resolve routine customer questions and escalate complex issues when appropriate
- Maintain accurate documentation of customer interactions and orders
Communication & Relationship Management
- Deliver friendly, dependable service that reflects our commitment to long-term customer partnerships
- Proactively follow up to ensure customer satisfaction and accuracy
- Develop product and process knowledge to better support customer needs
Cross-Functional Collaboration
- Coordinate with Sales, Production, and Logistics teams to support customer requests
- Participate in training and team meetings to continuously build skills and knowledge
Qualifications
- Bachelor’s degree required (business, communications, supply chain, or related field preferred)
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Comfortable using Microsoft Office and learning new systems
- Positive, team-oriented attitude with a strong desire to learn and grow
Why Join New England Wire Products?
- Entry-level role with clear opportunity for growth and advancement
- Exposure to multiple areas of a domestic manufacturing business
- Supportive, family-owned company culture
- Hands-on learning with experienced team members
Job Details & Benefits
- Job Type: Full-time
- Work Location: In person
Benefits Include:
- 401(k) with company match
- Health insurance
- Dental insurance
- Paid time off