Now Hiring, Customer Service Specialists Job at General Dynamics Information Tec

Job Family:** Contact Center **Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,Reliable **Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. As a Customer Service Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Gathers and enters information into databases in accordance with established procedures HOW A CUSTOMER SERVICE Analyst Associate WILL MAKE AN IMPACT ● Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. ● Education: High School Diploma/GED ● Security Clearance Level: TS/SCI w/Poly ● Location: On Site ● Shift: Saturday and Sunday: 6:00 AM to 6:00 PM (12-hour shifts each day). Two additional days of your choice during the week (Monday-Friday): 8-hour shifts on both days. Support: An internal mobility team focused on helping you achieve your career goals ● Community: The likely hourly rate for this position is between $29.75 - $40.25. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans