Value2Biz
Job Title:
IT Site Support Administrator Location:
East Chicago, IL On-site (with regular travel to nearby sites) Employment Type:
Contractor Pay Rate:
$32 USD / hour.
Overview A Chicago, IL - based company, is undertaking several strategic Information Technology (IT) initiatives over the next months. For
general IT Site Support Services . This engagement aims to strengthen IT operations, address existing support needs, and ensure reliable and responsive on-site IT service delivery across Chicago-area facilities. The
IT Site Support Administrator
will work in close coordination with internal IT team to ensure smooth business operations and achieve key technology objectives.
Summary of Priorities Augment current IT Site Support functions at the
East Chicago
facility and other nearby sites. Support
technician- and administrator-level
site operations, IT projects, and daily support tasks. Deliver
bilingual (English and Spanish)
support when requested. Provide
on-premise and remote support
for infrastructure, applications, and end-user systems. Perform standard to complex service and administrative tasks based on skill level. Travel regularly
between company sites (near East Chicago, IL). Ensure strong customer satisfaction through timely and professional service delivery.
Overview of Scope: IT Enterprise Services Site Support Services: Administrator Provide
Site Support Administrator Services
to supplement and strengthen existing IT team.
Responsibilities include: Perform services
on premise
at company locations as requested. Monitor, receive, and respond
to escalations, incoming user calls, and emails. Execute
fulfillment of service requests , ranging from documented standard to undocumented complex scenarios. Perform
resolution of incidents , including both standard and complex issues. React to and manage escalations
from the Service Desk following documented and undocumented procedures. Escalate issues
to third-party resolver teams as needed. Monitor ticket queues
and maintain consistent communication with end users and resolver teams until closure. Provide excellent
customer service
with professional written and verbal communication. Support end users directly through
walk-up or email
requests when required. Demonstrate expertise in
customer service, complex project execution, and advanced IT support tasks .
Key Responsibilities Provide hands-on support for users, infrastructure, and applications across Company sites. Troubleshoot hardware, software, and network issues, ensuring timely resolution. Support IT project implementations, upgrades, and configuration management tasks. Perform administration of local systems, servers, and endpoints as required. Collaborate with internal teams and third-party vendors for escalated issues. Maintain detailed documentation of incidents, configurations, and resolutions. Ensure service delivery aligns with IT standards, security policies, and operational procedures. Deliver high-quality bilingual support (English and Spanish) when needed.
Qualifications Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5 years of experience in
site support, system administration, or technical services . Strong knowledge of
Windows environments, Active Directory, Office 365, networking (LAN/WAN) , and endpoint troubleshooting. Demonstrated ability to handle
complex troubleshooting and customer-facing technical support . Excellent written and verbal communication skills; strong focus on
customer service . Bilingual (English and Spanish)
capability preferred and required upon request. Valid drivers license and ability to
travel locally
between sites on a consistent basis.
Preferred Skills Experience in
manufacturing or industrial IT environments . Familiarity with
ITIL service management , help desk/ticketing tools, and asset tracking systems. Understanding of
cybersecurity fundamentals
and endpoint protection practices. Mid-Senior level Industry IT Services and IT Consulting Employment Type - Contract Job Functions Information Technology Skills Troubleshooting IT Operations Office 365 Computer Science LAN-WAN Customer Service Information Technology Networking Customer Service
IT Site Support Administrator Location:
East Chicago, IL On-site (with regular travel to nearby sites) Employment Type:
Contractor Pay Rate:
$32 USD / hour.
Overview A Chicago, IL - based company, is undertaking several strategic Information Technology (IT) initiatives over the next months. For
general IT Site Support Services . This engagement aims to strengthen IT operations, address existing support needs, and ensure reliable and responsive on-site IT service delivery across Chicago-area facilities. The
IT Site Support Administrator
will work in close coordination with internal IT team to ensure smooth business operations and achieve key technology objectives.
Summary of Priorities Augment current IT Site Support functions at the
East Chicago
facility and other nearby sites. Support
technician- and administrator-level
site operations, IT projects, and daily support tasks. Deliver
bilingual (English and Spanish)
support when requested. Provide
on-premise and remote support
for infrastructure, applications, and end-user systems. Perform standard to complex service and administrative tasks based on skill level. Travel regularly
between company sites (near East Chicago, IL). Ensure strong customer satisfaction through timely and professional service delivery.
Overview of Scope: IT Enterprise Services Site Support Services: Administrator Provide
Site Support Administrator Services
to supplement and strengthen existing IT team.
Responsibilities include: Perform services
on premise
at company locations as requested. Monitor, receive, and respond
to escalations, incoming user calls, and emails. Execute
fulfillment of service requests , ranging from documented standard to undocumented complex scenarios. Perform
resolution of incidents , including both standard and complex issues. React to and manage escalations
from the Service Desk following documented and undocumented procedures. Escalate issues
to third-party resolver teams as needed. Monitor ticket queues
and maintain consistent communication with end users and resolver teams until closure. Provide excellent
customer service
with professional written and verbal communication. Support end users directly through
walk-up or email
requests when required. Demonstrate expertise in
customer service, complex project execution, and advanced IT support tasks .
Key Responsibilities Provide hands-on support for users, infrastructure, and applications across Company sites. Troubleshoot hardware, software, and network issues, ensuring timely resolution. Support IT project implementations, upgrades, and configuration management tasks. Perform administration of local systems, servers, and endpoints as required. Collaborate with internal teams and third-party vendors for escalated issues. Maintain detailed documentation of incidents, configurations, and resolutions. Ensure service delivery aligns with IT standards, security policies, and operational procedures. Deliver high-quality bilingual support (English and Spanish) when needed.
Qualifications Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5 years of experience in
site support, system administration, or technical services . Strong knowledge of
Windows environments, Active Directory, Office 365, networking (LAN/WAN) , and endpoint troubleshooting. Demonstrated ability to handle
complex troubleshooting and customer-facing technical support . Excellent written and verbal communication skills; strong focus on
customer service . Bilingual (English and Spanish)
capability preferred and required upon request. Valid drivers license and ability to
travel locally
between sites on a consistent basis.
Preferred Skills Experience in
manufacturing or industrial IT environments . Familiarity with
ITIL service management , help desk/ticketing tools, and asset tracking systems. Understanding of
cybersecurity fundamentals
and endpoint protection practices. Mid-Senior level Industry IT Services and IT Consulting Employment Type - Contract Job Functions Information Technology Skills Troubleshooting IT Operations Office 365 Computer Science LAN-WAN Customer Service Information Technology Networking Customer Service