ManTech is hiring: Service Delivery Manager in Washington

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting‑edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now – be extraordinary at MANTECH! ***This is for a future opportunity*** MANTECH seeks a motivated, career and customer‑oriented Service Delivery Manager to join our team in the Washington, DC area. This is a hybrid position that is expected to be on‑site at the customer location in Washington, DC three (3) days per week and two (2) days remote.

Responsibilities

• Responsible for the day‑to‑day middle management and accountability of program project managers within infrastructure delivery management
• Supervises project management staff involved in IT services projects
• Ensures projects are meeting milestones and deliverables
• Ensures Service Level Agreements (SLAs) are achieved, analyzed and reported
• Determines and acquires resources to perform the related scope of work for a wide range of IT services
• Oversees project deliverables and delivers briefings and status to senior leadership

Minimum Qualifications

• Bachelor’s degree in a related field; and additional 6 years of related experience might be substituted for a degree
• 8+ years of related experience with an emphasis on change, problem, configuration, and process management programs and/or projects
• 5 years of proven experience managing a program with at least 50 personnel delivering Common Services
• 3 years of experience interfacing and presenting to C‑level executives

Preferred Qualifications

• Service Management Certification: Possession of an ITIL 4 Managing Professional or Strategic Leader certification, with a deep understanding of Service Value Streams and SLA optimization
• Large‑Scale Team Leadership: Proven success managing large, multi‑functional teams (50+ personnel) within a Managed Services Provider (MSP) model or a centralized Common Services federal environment
• Advanced Project Oversight: Demonstrated expertise using Enterprise Project Management tools (such as ServiceNow, Jira, or MS Project) to track cross‑project dependencies and resource allocation
• Process Improvement: History of implementing Six Sigma or Lean methodologies to refine change, configuration, and problem management processes, resulting in reduced system downtime
• Consulting experience with federal departments, agencies, and organizations
• PMI’s PMP certification preferred
• Security Clearance Requirements: US citizenship, with ability to obtain a Public Trust/ Suitability

Physical Requirements

• Frequent communication with co‑workers, management and customers, which may involve delivering presentations
• Must be able to exchange accurate information in these situations
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
• Must be able to remain in a stationary position 50%

The projected compensation range for this position is $142,100.00–$255,800.00. Salary is influenced by contract wage determination, relevant work experience, skills and competencies that align to the specified role, geographic location (for remote opportunities), education and certifications, as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, health insurance, life insurance, paid time off, holiday pay, short‑term and long‑term disability, retirement and savings, learning and development opportunities, wellness programs as well as other optional benefit elections.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.