NYU Langone Health is hiring: Secretary I-Intake/Scheduler (FGP) - Brooklyn, Hem

Secretary I-Intake/Scheduler (FGP) - Brooklyn, Hematology Oncology

Join to apply for the Secretary I-Intake/Scheduler (FGP) - Brooklyn, Hematology Oncology role at NYU Langone Health.

Position Summary

We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler – Brooklyn. In this role, the successful candidate in the Faculty Group Practice will perform a variety of front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person, by phone, or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co‑payment collection.
• Monitors Department Appointment Report (DAR) for check‑out, appointment notes, insurance flags, and patients who need further assistance.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referrals if applicable.
• Advises and/or collects patient and financial related documents and policies for patient visits, including HIPAA, NOPP, MSPQ, ABN, Non‑Participating, etc., including obtaining signatures where appropriate.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
• Promotes the utilization of Check Mate kiosks and greets and assists patients in using the checkmate kiosk when needed.
• Scans all necessary documents into Epic, follows scanning guidelines, and reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management.
• Monitors waiting areas to identify and communicate wait times.
• Performs check‑out functions including providing after‑visit summary information, scheduling follow‑up visits, procedures and referrals, and collecting any time‑of‑service payments as needed.
• Promotes the use and sign‑up of MyChart.
• Answers phone calls and requests in a professional and patient‑friendly manner.
• Schedules routine appointments and follow‑ups for visits.
• On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Collects and/or asks patients to sign any missing patient related information.
• Answer patient questions to ensure understanding and patient satisfaction, referring them to senior staff or billing representatives when necessary.
• Addresses patients and callers in a pleasant and professional manner while screening and/or handling calls. Takes messages or directs callers to the appropriate person or area.
• Releases medical records in accordance with HIPAA and FGP ROI guidelines. Documents disclosures in EPIC and fulfills requests within a 10‑day timeframe.
• Maintains patient privacy as it relates to HIPAA standards.
• Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person or area.
• Monitors and completes patient front‑end work queues to address any pre or post‑visit missing information in a timely manner.
• Monitors and completes assigned administrative basket messages in a timely manner and according to practice guidelines.
• Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job‑related tasks).
• Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.
• Demonstrates knowledge of the organization’s service standards and incorporates them into performance duties.
• Provides material such as forms and letters for appropriate patient and/or provider needs.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable.
• Exercises skill in prioritizing assignments to complete work in a timely manner when workload, deadlines or heavy workload change.
• Demonstrates communication skills using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels.
• Performs other related duties as needed by providers and supervisors.

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
• Greets patients warmly and professionally, clearly communicating each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries.
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalates to leadership as appropriate.
• Shares ideas or observed areas of opportunity to improve patient experience and access with appropriate leadership.
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal and verbal and written communication skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a teamwork environment.

Preferred Qualifications

Intermediate knowledge of computer‑based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits

NYU Grossman School of Medicine provides comprehensive benefits and wellness packages, including financial security benefits, generous time‑off, employee resource groups, a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

Employment Details

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other

Industries: Hospitals and Health Care

Compensation

Salary range: $54,165.00 – $54,165.00 annually (salary range or contractual rate listed does not include bonuses/incentives, differential pay or other forms of compensation).

Equal Opportunity Employer

NYU Grossman School of Medicine is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply.

Pay Transparency

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements.