The RealReal
Valuation Manager, Fine Jewelry & Watches
The RealReal, Santa Monica, California, United States, 90403
About the Role
As a Valuation Manager at TheRealReal you will facilitate day‑to‑day valuation appointments, serving clients who visit our Luxury Consignment Office. You will price and authenticate items, support supply drives through valuations, remote pricing, and educate consignors and customers. Your expertise will help create a world‑class experience.
What You Get to Do Every Day
Facilitate all valuation appointments, providing a relaxed, non‑contentious experience that educates clients on the value of their items.
Conduct real‑time valuations and authentication for handbags using a wide array of industry‑specific tools.
Provide pre‑consignment pricing services to consignors and sales team members as directed by the Luxury Consignment Office.
Maintain a strong understanding of pricing trends and the sell‑thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams.
Accountable for the sell‑thru and velocity of product you have priced personally.
Accountable for the conversion rate of appointments to consignments.
Work with the Store Manager to understand customer needs and stay current with in‑store operations.
Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team.
What You Bring to the Role
Flexible to work certain weekend days.
2–5 years experience working in the luxury space in a customer‑facing role.
Knowledge of luxury handbags in the primary or secondary market.
Bachelor’s degree from an accredited college or university (preferred).
Sales experience is encouraged.
Passion for delivering a luxury experience each and every day.
Polished, professional presentation skills.
Ability to handle multiple complex, time‑sensitive situations while remaining calm, cool and collected.
Effective communicator (both verbal and written).
Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required.
Ability to foresee potential obstacles well in advance of campaign launch dates and to problem‑solve in order to ensure proper execution of Valuation office processes.
Full‑Time Benefits
Employee Stock Purchase Plan
401(k) with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Equal Employment Opportunity The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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What You Get to Do Every Day
Facilitate all valuation appointments, providing a relaxed, non‑contentious experience that educates clients on the value of their items.
Conduct real‑time valuations and authentication for handbags using a wide array of industry‑specific tools.
Provide pre‑consignment pricing services to consignors and sales team members as directed by the Luxury Consignment Office.
Maintain a strong understanding of pricing trends and the sell‑thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams.
Accountable for the sell‑thru and velocity of product you have priced personally.
Accountable for the conversion rate of appointments to consignments.
Work with the Store Manager to understand customer needs and stay current with in‑store operations.
Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team.
What You Bring to the Role
Flexible to work certain weekend days.
2–5 years experience working in the luxury space in a customer‑facing role.
Knowledge of luxury handbags in the primary or secondary market.
Bachelor’s degree from an accredited college or university (preferred).
Sales experience is encouraged.
Passion for delivering a luxury experience each and every day.
Polished, professional presentation skills.
Ability to handle multiple complex, time‑sensitive situations while remaining calm, cool and collected.
Effective communicator (both verbal and written).
Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required.
Ability to foresee potential obstacles well in advance of campaign launch dates and to problem‑solve in order to ensure proper execution of Valuation office processes.
Full‑Time Benefits
Employee Stock Purchase Plan
401(k) with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Equal Employment Opportunity The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
#J-18808-Ljbffr