Sur La Table
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General Manager
role at
Sur La Table
– a specialty kitchen and retail brand that offers premium quality goods and culinary expertise to customers across the United States.
Key Responsibilities
Recruit, develop and retain a high‑performing team that meets both culinary and retail business needs.
Lead, coach and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback and create development plans to support individual and team growth.
Maintain knowledge of products, stay updated on training and seek additional resources as needed.
Ensure exceptional customer experience by driving a customer‑focused culture and uphold Sur La Table’s brand standards through service, store presentation and culinary class execution.
Address customer concerns and resolve issues to maintain satisfaction and loyalty.
Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business; analyze key performance metrics daily and leverage insights to optimize store performance.
Oversee daily store operations, ensuring compliance with company policies and procedures; maintain accurate inventory levels, minimize shrink and ensure proper product merchandising.
Ensure store safety and cleanliness, addressing any maintenance needs promptly; maintain employee records and adhere to applicable wage and hour laws.
Qualifications & Experience
3+ years of retail management experience, preferably in a specialty or culinary retail environment.
Proven track record of achieving sales and motivating high‑performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire, develop and retain a high‑performing team.
Excellent communication, problem‑solving and decision‑making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time; lift, move or retrieve merchandise weighing up to 50 lbs.; may ascend/descend ladders as needed.
Operate a computer, POS system, keyboard, merchandise scanners and mouse to accomplish work.
Workweeks are expected to be between 46 and 48 hours with a flexible schedule, including nights, weekends and holidays; regular and predictable attendance required.
EEO Statement CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
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General Manager
role at
Sur La Table
– a specialty kitchen and retail brand that offers premium quality goods and culinary expertise to customers across the United States.
Key Responsibilities
Recruit, develop and retain a high‑performing team that meets both culinary and retail business needs.
Lead, coach and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback and create development plans to support individual and team growth.
Maintain knowledge of products, stay updated on training and seek additional resources as needed.
Ensure exceptional customer experience by driving a customer‑focused culture and uphold Sur La Table’s brand standards through service, store presentation and culinary class execution.
Address customer concerns and resolve issues to maintain satisfaction and loyalty.
Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business; analyze key performance metrics daily and leverage insights to optimize store performance.
Oversee daily store operations, ensuring compliance with company policies and procedures; maintain accurate inventory levels, minimize shrink and ensure proper product merchandising.
Ensure store safety and cleanliness, addressing any maintenance needs promptly; maintain employee records and adhere to applicable wage and hour laws.
Qualifications & Experience
3+ years of retail management experience, preferably in a specialty or culinary retail environment.
Proven track record of achieving sales and motivating high‑performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire, develop and retain a high‑performing team.
Excellent communication, problem‑solving and decision‑making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time; lift, move or retrieve merchandise weighing up to 50 lbs.; may ascend/descend ladders as needed.
Operate a computer, POS system, keyboard, merchandise scanners and mouse to accomplish work.
Workweeks are expected to be between 46 and 48 hours with a flexible schedule, including nights, weekends and holidays; regular and predictable attendance required.
EEO Statement CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
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