Customer Service Representative Job at Openwork in Acworth

Openwork is currently engaged in a search to find a friendly and detail-oriented Customer Service / Call Center Representative in Acworth, GA. In this fast-paced and rewarding role, you will be responsible for assisting customers by phone, email, and chat, ensuring a positive experience while providing exceptional service on behalf of a respected company known for its supportive and family-oriented culture. Apply today if you meet the qualifications listed below.

In a Customer Service / Call Center Representative job you'll be responsible for:

• Answering inbound calls, emails, and chats in a professional and courteous manner.
• Providing accurate information regarding products, services, and company policies.
• Resolving customer concerns efficiently by listening, empathizing, and offering solutions.
• Processing customer orders, returns, and account updates.
• Documenting customer interactions and maintaining accurate records.
• Escalating complex issues to the appropriate department or supervisor.
• Meeting or exceeding performance goals related to call quality, response time, and customer satisfaction.
• Maintaining a positive, team-oriented attitude in a fast-paced environment.

What you'll need:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in customer service, call center, or a related field is a plus.
• Strong communication and active listening skills.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Comfort using computers, call center software, and CRM systems.
• Availability to work flexible shifts, including evenings and weekends as needed.

Perks:

• Competitive pay: $17.00–$20.00 per hour.
• Healthcare, vision, and dental benefits.
• 401(k) with matching.
• Paid time off.
• Employee discount.
• Flexible schedule.
• Supportive, community-driven work environment with opportunities for growth.

Work Location: In person (Acworth, GA).

Click Apply Now to be considered for this Customer Service / Call Center Representative job in Acworth, GA, or visit our website to explore other available opportunities.

About Openwork:
Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we've held a footing in for over 50 years. We believe there's more to life than livelihood—but finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses and Aerospace Solutions.

Looking for your dream job or a hire? Visit us at to say hello and start building your future—together.

EOE