Company Overview and History
Prym's roots go back to 1530, when Wilhelm Prym worked as a goldsmith in Aachen. This makes Prym one of the oldest industrial companies in Germany and one of the most traditional in the world. Throughout its history, the company has reinvented itself time and again, ensuring its continued existence for centuries.
Relocated from Aachen to Stolberg in the mid-17th century, Prym focused on the production of brass. As brass production increasingly lost importance, the company focused more on finished brass products and became a leader in the field of machine production of metal haberdashery.
An important milestone was also the decisive further development of the press fastener by Hans F. Prym in 1903: He developed the s-spring which ensures, the press fastener can be closed and opened easily while at the same time the press fastener is securely closed. In many different colors and shapes, it has been produced in endless quantities since the beginning of the 20th century and still is, as Prym manufactures Millions of the practical daily helpers every day.
As much as Prym has changed in almost 500 years, one constant remains: The company is majority-owned by the Prym family – and will remain so.
Our internationally staffed management team reflects the Prym Group’s setup into independently operating divisions and holding.
The lean organizational structure allows the divisions to adapt to the needs of their markets, while the holding enables all parts of the group to unleash their full potential by foresighted planning, ensuring economic stability and modern talent management.
Summary/Objective
The Customer Service Representative will be responsible for order processing, data entry, customer support, debit memos, or credits in a timely manner. Receive necessary approval and verify correctness before posting to the appropriate Accounting GL lines.
Essential Functions
- Answers telephone related to customer orders, inquiries regarding current orders, questions regarding the purchasing of product. Analyzes requests and provides information or ascertains who can best provide the information. Routes calls to the proper person. Resolve customer questions related to orders, takes orders as needed.
- Work with customer and finance department to resolve invoice shortages, disputes, claims.
- Enters orders received by fax / e-mail / telephone into SAP.
- Misc. clerical. Contacts customers to ascertain data omitted on orders. Processes requests for sales sheets, catalogs, etc. Responds to e-mail inquiries. Communicates with other departments including sales, purchasing, distribution regarding questions on orders.
- Processes the initial paperwork on returns to the company. Forwards information to the returns clerk.
- Other duties as assigned
Required Education and Experience
- Associate's Degree in General Business, Accounting , or other related degree
- 2-4 years experience in proven work experience in Customer Service or a similar role.
- Must be proficient in MS Office products including Word, Excel and PowerPoint, SharePoint and Teams
- Strong interpersonal and communication skills, both written and verbal.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Detail-oriented with excellent organizational and multitasking abilities.
- Achiever mindset – self motivated, driven and passionate about sales and achieving quarterly and annual targets
- Ability to work collaboratively with cross-functional teams and stakeholders.
Preferred Education and Experience
- Bachelor's Degree in General Business or Accounting
- 1-3 years work history with auditing and disputing charges/claims
- Experience in the warehouse/distribution industry
- Experience with big box retailers such as Wal-Mart or Michael's is a plus
Supervisory Responsibility
This position has no supervisory function
Career Path Progression from this position
Lead Customer Service Representative
Business Analyst
Customer Service Manager
Travel
This position does not require travel
Work Environment or Working Conditions
This job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting.
Physical Demands
- Ability to lift 5 – 20 lbs periodically and 50lbs on occasion
- Ability to stand/walk for up to 8 hours
- Ability to sit for up to 8 hours
Company Offerings
- Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet)
- 401k Discretionary contribution with Company Match
- Safe Harbor (401k Company Profit Sharing)
- Paid-time Off (available within first 6 months)
- Hybrid Work Schedule
- 11 Paid Company Holidays
EEO Statement
EOE/Vet/Disabled