Signature Aviation
Guest Experience Specialist - SJC
Signature Aviation, San Jose, California, United States, 95199
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Guest Experience Specialist - SJC
role at
Signature Aviation
Job Overview The Guest Experience Specialist is the face of Signature, interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. The primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliable service and value for the service it offers guests. The role requires flexible schedules, including night, holiday, and weekend shifts, and may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise.
Responsibilities
Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
Collaborate closely with all team members, guests, and other visitors to ensure services are handled promptly and correctly in a professional and courteous manner.
Accurately receive, dispatch, and process guest purchases and fuel transactions in accordance with company procedures; may assist with general accounting work and financial record keeping.
Provide concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns efficiently.
Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other commonly asked information by guests.
Monitor arriving and departing flights, coordinate services, and assign to the Airside Experience Team using real-time system management (SIGops/SIGnet).
Maintain and stock amenities in guest areas; ensure lobby, pilot-facing spaces, and restrooms are clean and free of debris.
Promote and sell the company’s services and products to aircraft passengers and crew.
Assist crews and guests with luggage, provide transportation to commercial terminal, hotel, or other nearby locations, and fulfill special requests.
Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
Stop work when an unsafe condition or act is likely to cause harm; report concerns to the appropriate manager.
Ab by emergency response procedures during critical events.
Comply with all Signature and airport security protocols (physical, cyber, and data).
Create accurate records pertaining to time worked and activities performed.
Use the company contact management system for customer preferences to provide a personalized service experience.
Assist the Airside Experience team to ensure guests receive an exceptional experience, including valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft.
Assist airlines with passenger service functions in certain locations as needed.
Qualifications
High School Diploma or General Education Degree (GED).
At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
Valid state driver’s license.
Minimum of 18 years of age.
Ability to pass company background checks, drug tests, and meet airport background check requirements to receive and maintain an airport security badge.
Legally authorized to work in the jurisdiction of employment.
Good judgment and ability to follow directions from supervisor/management.
Preferred ability to drive standard and automatic transmission vehicles.
Essential Knowledge and Skills
Hospitality skills: Excellent guest service, energetic, outgoing, guest-obsessed personality; ability to anticipate and act on guest needs.
Language skills: Clear communication in English with others in person, phone, radio, and writing.
Math skills: Simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions).
Communication skills: Use of telephone, fax, radio, email, text messaging, and other contact methods.
Critical thinking: Ability to analyze information and make informed decisions in a fast-paced environment.
Interpersonal skills: Ability to get along and work well with others.
Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail.
Computer skills: Use of computer, learn necessary company software, complete Signature training programs.
Pay and Benefits Pay range: $23.00 to $25.31 per hour. Signature Aviation offers a variety of benefits, including medical, prescription drug, dental, vision insurance; health savings account; flexible spending accounts; life insurance; disability insurance; 401(k); critical illness; hospital indemnity and accident insurance; identity theft and legal services; paid time off; paid maternity leave; tuition reimbursement; training and development; employee assistance program (EAP) & perks.
Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Signature Aviation With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to all guests. Signature provides a variety of benefits, programs, and resources to support team members’ overall well-being and professional development.
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Guest Experience Specialist - SJC
role at
Signature Aviation
Job Overview The Guest Experience Specialist is the face of Signature, interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. The primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliable service and value for the service it offers guests. The role requires flexible schedules, including night, holiday, and weekend shifts, and may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise.
Responsibilities
Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
Collaborate closely with all team members, guests, and other visitors to ensure services are handled promptly and correctly in a professional and courteous manner.
Accurately receive, dispatch, and process guest purchases and fuel transactions in accordance with company procedures; may assist with general accounting work and financial record keeping.
Provide concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns efficiently.
Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other commonly asked information by guests.
Monitor arriving and departing flights, coordinate services, and assign to the Airside Experience Team using real-time system management (SIGops/SIGnet).
Maintain and stock amenities in guest areas; ensure lobby, pilot-facing spaces, and restrooms are clean and free of debris.
Promote and sell the company’s services and products to aircraft passengers and crew.
Assist crews and guests with luggage, provide transportation to commercial terminal, hotel, or other nearby locations, and fulfill special requests.
Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
Stop work when an unsafe condition or act is likely to cause harm; report concerns to the appropriate manager.
Ab by emergency response procedures during critical events.
Comply with all Signature and airport security protocols (physical, cyber, and data).
Create accurate records pertaining to time worked and activities performed.
Use the company contact management system for customer preferences to provide a personalized service experience.
Assist the Airside Experience team to ensure guests receive an exceptional experience, including valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft.
Assist airlines with passenger service functions in certain locations as needed.
Qualifications
High School Diploma or General Education Degree (GED).
At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
Valid state driver’s license.
Minimum of 18 years of age.
Ability to pass company background checks, drug tests, and meet airport background check requirements to receive and maintain an airport security badge.
Legally authorized to work in the jurisdiction of employment.
Good judgment and ability to follow directions from supervisor/management.
Preferred ability to drive standard and automatic transmission vehicles.
Essential Knowledge and Skills
Hospitality skills: Excellent guest service, energetic, outgoing, guest-obsessed personality; ability to anticipate and act on guest needs.
Language skills: Clear communication in English with others in person, phone, radio, and writing.
Math skills: Simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions).
Communication skills: Use of telephone, fax, radio, email, text messaging, and other contact methods.
Critical thinking: Ability to analyze information and make informed decisions in a fast-paced environment.
Interpersonal skills: Ability to get along and work well with others.
Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail.
Computer skills: Use of computer, learn necessary company software, complete Signature training programs.
Pay and Benefits Pay range: $23.00 to $25.31 per hour. Signature Aviation offers a variety of benefits, including medical, prescription drug, dental, vision insurance; health savings account; flexible spending accounts; life insurance; disability insurance; 401(k); critical illness; hospital indemnity and accident insurance; identity theft and legal services; paid time off; paid maternity leave; tuition reimbursement; training and development; employee assistance program (EAP) & perks.
Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Signature Aviation With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to all guests. Signature provides a variety of benefits, programs, and resources to support team members’ overall well-being and professional development.
#J-18808-Ljbffr