SAIC
Location: Washington, DC, US
Date Posted: 2025-12-22
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Job Description SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network.
Top Qualifications, Skills, Experience Or Certifications
Technical Qualifications
Experience with VTC Systems
Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.
Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
Network Knowledge
Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).
Experience with VLANs, QoS, and firewall configurations for VTC.
System Integration and Administration
Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
Skills
Troubleshooting and Diagnostics
Ability to resolve complex audio, video, and network issues.
Hands‑on troubleshooting of hardware, peripherals, and software.
User Support
Experience in providing technical support and training to end users.
Strong communication skills to simplify technical concepts for non-technical users.
Relevant Experience
Field Experience
Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
Vendor Coordination
Working with vendors to address hardware and software issues and implement solutions.
Documentation and Reporting
Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
Certifications
Mandatory Certs
VTC-Specific Certifications
Poly Certified Video Conferencing Engineer (PCVE).
Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist).
General IT Certifications
CompTIA Security+.
ITIL Foundation (Service Management).
Recommended Certs
General IT Certifications
CompTIA Network+.
Networking Certifications
Cisco Certified Network Associate (CCNA).
Certified Information Systems Security Professional (CISSP).
Qualifications
8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Previous experience in a federal or enterprise environment is a plus.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries: Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting
Referrals increase your chances of interviewing at SAIC by 2x
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Date Posted: 2025-12-22
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Job Description SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network.
Top Qualifications, Skills, Experience Or Certifications
Technical Qualifications
Experience with VTC Systems
Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.
Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
Network Knowledge
Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).
Experience with VLANs, QoS, and firewall configurations for VTC.
System Integration and Administration
Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
Skills
Troubleshooting and Diagnostics
Ability to resolve complex audio, video, and network issues.
Hands‑on troubleshooting of hardware, peripherals, and software.
User Support
Experience in providing technical support and training to end users.
Strong communication skills to simplify technical concepts for non-technical users.
Relevant Experience
Field Experience
Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
Vendor Coordination
Working with vendors to address hardware and software issues and implement solutions.
Documentation and Reporting
Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
Certifications
Mandatory Certs
VTC-Specific Certifications
Poly Certified Video Conferencing Engineer (PCVE).
Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist).
General IT Certifications
CompTIA Security+.
ITIL Foundation (Service Management).
Recommended Certs
General IT Certifications
CompTIA Network+.
Networking Certifications
Cisco Certified Network Associate (CCNA).
Certified Information Systems Security Professional (CISSP).
Qualifications
8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Previous experience in a federal or enterprise environment is a plus.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries: Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting
Referrals increase your chances of interviewing at SAIC by 2x
#J-18808-Ljbffr