Jobs via Dice
Senior VOIP Engineer
Location: Washington, DC, US
Job Summary: Supports a large government customer. Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network. The role is onsite at the DOT headquarters in Washington, DC.
Top Qualifications, Skills, Experience, and Certifications
Technical Qualifications
Experience with VTC Systems
Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.
Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
Network Knowledge
Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).
Experience with VLANs, QoS, and firewall configurations for VTC.
System Integration and Administration
Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
Skills
Troubleshooting and Diagnostics
Ability to resolve complex audio, video, and network issues.
Hands‑on troubleshooting of hardware, peripherals, and software.
User Support
Experience in providing technical support and training to end users.
Strong communication skills to simplify technical concepts for non‑technical users.
Relevant Experience
Field Experience
Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
Vendor Coordination
Working with vendors to address hardware and software issues and implement solutions.
Documentation and Reporting
Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
Certifications
Mandatory Certifications
Poly Certified Video Conferencing Engineer (PCVE).
Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist).
CompTIA Security+.
ITIL Foundation (Service Management).
Recommended Certifications
CompTIA Network+.
Cisco Certified Network Associate (CCNA).
Certified Information Systems Security Professional (CISSP).
Required Experience and Qualifications
8+ years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Previous experience in a federal or enterprise environment is a plus.
Target salary range:
$80,001 - $120,000.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is redefining ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
#J-18808-Ljbffr
Job Summary: Supports a large government customer. Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network. The role is onsite at the DOT headquarters in Washington, DC.
Top Qualifications, Skills, Experience, and Certifications
Technical Qualifications
Experience with VTC Systems
Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.
Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
Network Knowledge
Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).
Experience with VLANs, QoS, and firewall configurations for VTC.
System Integration and Administration
Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
Skills
Troubleshooting and Diagnostics
Ability to resolve complex audio, video, and network issues.
Hands‑on troubleshooting of hardware, peripherals, and software.
User Support
Experience in providing technical support and training to end users.
Strong communication skills to simplify technical concepts for non‑technical users.
Relevant Experience
Field Experience
Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
Vendor Coordination
Working with vendors to address hardware and software issues and implement solutions.
Documentation and Reporting
Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
Certifications
Mandatory Certifications
Poly Certified Video Conferencing Engineer (PCVE).
Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist).
CompTIA Security+.
ITIL Foundation (Service Management).
Recommended Certifications
CompTIA Network+.
Cisco Certified Network Associate (CCNA).
Certified Information Systems Security Professional (CISSP).
Required Experience and Qualifications
8+ years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Previous experience in a federal or enterprise environment is a plus.
Target salary range:
$80,001 - $120,000.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is redefining ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
#J-18808-Ljbffr