SAP ISU CRM Consultant

SAP ISU CRM Consultant - AppLab Systems, Inc.

Job overview and responsibilities for a SAP IS-U CRM Consultant including functional and technical expertise, customer interaction processes, and integration with CRM-ISU components.

Responsibilities

• 10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
• Experience in at least 2 end-to-end implementations and AMS support engagements.
• Functional & Technical Expertise
• Customer Interaction Center (CIC), Interaction Records, Case Management
• Move-In/Move-Out, Disconnection/Reconnection, Service Orders
• Activity Management, Business Partner Management, Product Modeling
• Seamless touchpoints with Billing, FICA and Device Management.
• ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.
• Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.
• Experience in preparing Functional Specs & Business Design Documents.
• Incident resolution across CRM and IS-U modules.
• Root cause analysis for middleware failures, UI exceptions, and service process gaps.
• Handling service requests, change tickets, and functional enhancements.
• Strong communication and customer-facing skills.

Qualifications

• 10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
• Experience in at least 2 end-to-end implementations and AMS support engagements.
• Functional & Technical Expertise
• Experience with CIC, Interaction Records, Case Management
• Experience with Move-In/Move-Out, Disconnection/Reconnection, Service Orders
• Experience with Activity Management, Business Partner Management, Product Modeling
• Seamless touchpoints with Billing, FICA and Device Management
• ABAP debugging experience; middleware, BOL/GENIL, UI components
• Enhancement Spot, BADIs, WebUI configuration, CRM extensions
• Experience in preparing Functional Specs & Business Design Documents
• Incident resolution across CRM and IS-U modules
• Root cause analysis for middleware failures, UI exceptions, and service process gaps
• Strong communication and customer-facing skills

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Banking

Location: San Antonio, Texas Metropolitan Area

We have removed non-essential boilerplate and unrelated postings to focus on the role details and requirements.