DataGroup Technologies, Inc.
Client Network Support Specialist
DataGroup Technologies, Inc., Greenville, North Carolina, United States, 27834
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Client Network Support Specialist
role at
DataGroup Technologies, Inc.
Benefits
401(k) matching
Company parties
Competitive salary
Health insurance
Paid time off
IT Specialist needed to service business computers and networks for an IT Managed Services company. Specialists are required to provide remote and onsite services to small and medium business networks.
Duties and Responsibilities Level 1 Network Skills (Required)
Provide telephone & remote control desktop support to end users
Be able to establish immediate rapport with users and make them comfortable
Open tickets and document problems and resolutions effectively
Ability to travel onsite and resolve desktop and network infrastructure issues
Install cable media from jack to patch panel if necessary
Install & configure NAT routers, switches, printers, cameras and other network devices
Install and configure wireless devices, access points, repeaters, etc.
Install windows servers onsite and join PCs and users to domains
Manage active directory users and computers
Establish and maintain user e‑mail accounts; provide e‑mail training and software support
Repairs computer & server hardware
Remove threats from computers and servers
Firm understanding of network protocols such as http, ssl, ftp, pop, smtp
Establish user accounts, profiles, file sharing, access privileges and security
Level 2 Network Skills (Required)
Plan, design and implement data connectivity for local area networks (LAN) and wide area networks (WAN) systems
Assist in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving
Research and recommend network and server hardware and software
Assist in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025
Windows Server migrations
Experience with Domain Controllers, DNS, and DHCP technologies
Experience with VMware & Hyper‑V hypervisors
Perform disaster recovery backups and restores of servers
Assist and provide support to level 1 support staff
Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols
Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level
Install, configure, and troubleshoot server applications such as MS Exchange, MSSQL, SharePoint, etc.
Experience with Voice Over IP protocol (VOIP)
Knowledge of LAN and WAN products and protocols
Knowledge, Skills and Abilities
Ability to formulate detailed plans and scopes of work
Ability to prioritize and manage individual and departments task
Ability to understand and follow complex and written instructions
Ability to convey complex information to others in training situations
Ability to communicate both verbally and in writingAbility to analyze and troubleshoot technical and computer-related problems
Ability to do what it takes to meet established suspense's
Ability to successfully interact with customers
This position requires occasional after‑hours migrations and repairs
Other Requirements
Must pass a screening test for this skill level to be hired.
This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification
Company Culture
Detail‑oriented – quality and precision‑focused
People‑oriented – supportive and fairness‑focused
Team‑oriented – cooperative and collaborative
Experience Required
Installing & Configuring Business Routers: 3 years
Installing & Repairing Computers: 5 years
Managing & Repairing Servers: 3 years
Fanatical Customer Service: 2 years
Excellent communication skills (written and verbal)
Ability to understand and follow complex written and oral instructions
Strong comprehension and expression skills for tasks like reports, emails, and discussions
Education & Certification
Associates Degree in IT or current IT Certification
BS in Information Computer Technology (Preferred)
Driver's License (Required)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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Client Network Support Specialist
role at
DataGroup Technologies, Inc.
Benefits
401(k) matching
Company parties
Competitive salary
Health insurance
Paid time off
IT Specialist needed to service business computers and networks for an IT Managed Services company. Specialists are required to provide remote and onsite services to small and medium business networks.
Duties and Responsibilities Level 1 Network Skills (Required)
Provide telephone & remote control desktop support to end users
Be able to establish immediate rapport with users and make them comfortable
Open tickets and document problems and resolutions effectively
Ability to travel onsite and resolve desktop and network infrastructure issues
Install cable media from jack to patch panel if necessary
Install & configure NAT routers, switches, printers, cameras and other network devices
Install and configure wireless devices, access points, repeaters, etc.
Install windows servers onsite and join PCs and users to domains
Manage active directory users and computers
Establish and maintain user e‑mail accounts; provide e‑mail training and software support
Repairs computer & server hardware
Remove threats from computers and servers
Firm understanding of network protocols such as http, ssl, ftp, pop, smtp
Establish user accounts, profiles, file sharing, access privileges and security
Level 2 Network Skills (Required)
Plan, design and implement data connectivity for local area networks (LAN) and wide area networks (WAN) systems
Assist in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving
Research and recommend network and server hardware and software
Assist in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025
Windows Server migrations
Experience with Domain Controllers, DNS, and DHCP technologies
Experience with VMware & Hyper‑V hypervisors
Perform disaster recovery backups and restores of servers
Assist and provide support to level 1 support staff
Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols
Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level
Install, configure, and troubleshoot server applications such as MS Exchange, MSSQL, SharePoint, etc.
Experience with Voice Over IP protocol (VOIP)
Knowledge of LAN and WAN products and protocols
Knowledge, Skills and Abilities
Ability to formulate detailed plans and scopes of work
Ability to prioritize and manage individual and departments task
Ability to understand and follow complex and written instructions
Ability to convey complex information to others in training situations
Ability to communicate both verbally and in writingAbility to analyze and troubleshoot technical and computer-related problems
Ability to do what it takes to meet established suspense's
Ability to successfully interact with customers
This position requires occasional after‑hours migrations and repairs
Other Requirements
Must pass a screening test for this skill level to be hired.
This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification
Company Culture
Detail‑oriented – quality and precision‑focused
People‑oriented – supportive and fairness‑focused
Team‑oriented – cooperative and collaborative
Experience Required
Installing & Configuring Business Routers: 3 years
Installing & Repairing Computers: 5 years
Managing & Repairing Servers: 3 years
Fanatical Customer Service: 2 years
Excellent communication skills (written and verbal)
Ability to understand and follow complex written and oral instructions
Strong comprehension and expression skills for tasks like reports, emails, and discussions
Education & Certification
Associates Degree in IT or current IT Certification
BS in Information Computer Technology (Preferred)
Driver's License (Required)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at DataGroup Technologies, Inc. by 2x
Sign in to set job alerts for “Network Support Specialist” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr