Nightwing
Senior Technical Support Engineer with Security Clearance
Nightwing, Annapolis, Maryland, United States, 21403
Senior Technical Support Engineer with Security Clearance
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing is an independent company that supports the intelligence community, defense, civil, and commercial markets with disruptive technologies and competitive offerings.
Location: Annapolis Junction, Maryland
Key Job Responsibilities
Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long‑term corrective actions.
Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission‑critical operations.
Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.
Minimum Requirements
10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
Current TS/SCI CI Poly clearance.
IAT Level II certification compliance (required).
Proven ability to work independently in fast‑paced, high‑stakes environments.
Strong analytical, troubleshooting, and communication skills.
Experience supporting complex, enterprise‑level IT systems and infrastructure.
Position is contingent upon contract award; an active and transferable U.S. government–issued security clearance is required prior to start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.
Compensation and Benefits The salary for this position ranges from $122,000 to $253,000, commensurate with the selected candidate's qualifications, years of experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.
Nightwing offers medical, vision, and dental insurance coverage, a 401(k) plan, PTO, holidays, and additional insurances.
Equal Opportunity Nightwing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Experience Nightwing values collaboration and teamwork and seeks individuals who are passionate about what they do. Together we leverage collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Security Clearance Candidates must have an active TS/SCI with CI Poly clearance.
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Location: Annapolis Junction, Maryland
Key Job Responsibilities
Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long‑term corrective actions.
Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission‑critical operations.
Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.
Minimum Requirements
10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
Current TS/SCI CI Poly clearance.
IAT Level II certification compliance (required).
Proven ability to work independently in fast‑paced, high‑stakes environments.
Strong analytical, troubleshooting, and communication skills.
Experience supporting complex, enterprise‑level IT systems and infrastructure.
Position is contingent upon contract award; an active and transferable U.S. government–issued security clearance is required prior to start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.
Compensation and Benefits The salary for this position ranges from $122,000 to $253,000, commensurate with the selected candidate's qualifications, years of experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.
Nightwing offers medical, vision, and dental insurance coverage, a 401(k) plan, PTO, holidays, and additional insurances.
Equal Opportunity Nightwing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Experience Nightwing values collaboration and teamwork and seeks individuals who are passionate about what they do. Together we leverage collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Security Clearance Candidates must have an active TS/SCI with CI Poly clearance.
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