Expedite Talent Solutions
DECAL System Engineer - Intune AD Admin
Expedite Talent Solutions, Atlanta, Georgia, United States, 30383
DECAL System Engineer – Intune AD Admin
Company:
Expedite Talent Solutions
Location:
Atlanta, GA
Employment Type:
Full-time
Seniority Level:
Mid‑Senior level
Industry:
Information Technology, Civil Engineering
Job Summary Under general supervision, combines strong technical skills with database administration knowledge and works on one or more high‑complexity projects.
Responsibilities
Build and deliver application packages for Intune Endpoint Manager.
Manage and coordinate urgent and complicated support issues.
Act as an escalation point for all requests and incidents regarding endpoint devices, mobile devices and laptops.
Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
Administration of Azure and Azure Admin portal.
Train, coach, and mentor support staff; build, edit, publish, and document training material including video documentation.
Interact with internal and external customers.
Provide data and reporting of KPI’s and trends on a weekly/monthly basis.
Maintain an effective framework for managing and improving customer IT support; advise management on escalated incidents and identified patterns; recommend solutions.
Qualifications
Bachelor's Degree in a related field and three years of progressively responsible, professional‑level analyst and systems experience in a large‑scale Information Technology environment, or equivalent education and experience.
Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
PowerShell scripting preferred.
Preferred Skills & Knowledge
Comprehensive inventory management principles.
Strong verbal and written communication skills.
Excellent customer service and soft skills.
Prioritizing and assigning work.
Proficiency in PowerShell.
Installation, configuration, critical thinking, and troubleshooting across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms.
Knowledge of networking (ethernet, Wi‑Fi).
Analyzing processes, information, and data to recommend solutions.
Create and update documentation and knowledge articles.
Basic network troubleshooting, diagnostic, and repair.
Day‑to‑day troubleshooting, diagnosis, and support of laptops, printers, etc.
Security and patch management experience.
Experience with ServiceNow ticketing system.
Windows 11 OS experience.
Microsoft M365 support experience, M365 Copilot/Teams Administration.
Microsoft Intune, Endpoint Configuration Manager.
Office 365 experience supporting, installing, troubleshooting mainstream products.
Strong hardware and software infrastructure tools experience.
Knowledge of Windows 10/11, Windows Server 2012‑2019, M365, Azure, Teams.
Understanding of daily operations and delivery processes.
Software installation and troubleshooting.
ServiceNow (San Diego or later) ticketing tools.
Windows system administration.
Strong troubleshooting skills.
Hardware, OS & software knowledge of laptops, desktops & mobile devices across Android & iPhone.
Supporting computer peripherals, network copiers, video conference equipment.
Active Directory 2012 or later, networking topology.
Server and network equipment knowledge.
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Expedite Talent Solutions
Location:
Atlanta, GA
Employment Type:
Full-time
Seniority Level:
Mid‑Senior level
Industry:
Information Technology, Civil Engineering
Job Summary Under general supervision, combines strong technical skills with database administration knowledge and works on one or more high‑complexity projects.
Responsibilities
Build and deliver application packages for Intune Endpoint Manager.
Manage and coordinate urgent and complicated support issues.
Act as an escalation point for all requests and incidents regarding endpoint devices, mobile devices and laptops.
Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
Administration of Azure and Azure Admin portal.
Train, coach, and mentor support staff; build, edit, publish, and document training material including video documentation.
Interact with internal and external customers.
Provide data and reporting of KPI’s and trends on a weekly/monthly basis.
Maintain an effective framework for managing and improving customer IT support; advise management on escalated incidents and identified patterns; recommend solutions.
Qualifications
Bachelor's Degree in a related field and three years of progressively responsible, professional‑level analyst and systems experience in a large‑scale Information Technology environment, or equivalent education and experience.
Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
PowerShell scripting preferred.
Preferred Skills & Knowledge
Comprehensive inventory management principles.
Strong verbal and written communication skills.
Excellent customer service and soft skills.
Prioritizing and assigning work.
Proficiency in PowerShell.
Installation, configuration, critical thinking, and troubleshooting across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms.
Knowledge of networking (ethernet, Wi‑Fi).
Analyzing processes, information, and data to recommend solutions.
Create and update documentation and knowledge articles.
Basic network troubleshooting, diagnostic, and repair.
Day‑to‑day troubleshooting, diagnosis, and support of laptops, printers, etc.
Security and patch management experience.
Experience with ServiceNow ticketing system.
Windows 11 OS experience.
Microsoft M365 support experience, M365 Copilot/Teams Administration.
Microsoft Intune, Endpoint Configuration Manager.
Office 365 experience supporting, installing, troubleshooting mainstream products.
Strong hardware and software infrastructure tools experience.
Knowledge of Windows 10/11, Windows Server 2012‑2019, M365, Azure, Teams.
Understanding of daily operations and delivery processes.
Software installation and troubleshooting.
ServiceNow (San Diego or later) ticketing tools.
Windows system administration.
Strong troubleshooting skills.
Hardware, OS & software knowledge of laptops, desktops & mobile devices across Android & iPhone.
Supporting computer peripherals, network copiers, video conference equipment.
Active Directory 2012 or later, networking topology.
Server and network equipment knowledge.
#J-18808-Ljbffr