Net2Source (N2S)
ServiceNow - Tools Architect
Net2Source (N2S), Fort Mill, South Carolina, United States, 29715
ServiceNow Tools Architect (Dynatrace/SolarWinds/AlertSite)
Work site: Fort Mill, South Carolina (Onsite)
Duration: 12+ Months
Base pay range: $85.00/hr - $90.00/hr
The Tools Architect will lead the design, implementation, and optimization of enterprise-grade IT Operations Management (ITOM) and observability solutions, integrating and orchestrating tools such as Dynatrace, SolarWinds, AlertSite, and ServiceNow modules (CMDB, Event Management, CSDM).
Key Responsibilities
Be the primary point of contact for all AIOPs & automation related discussions.
Identify new business opportunities related to AIOPs automation & tools.
Define and drive the AIOPs and automation roadmap/strategy aligned with business goals.
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture.
Evaluate and recommend appropriate tools, platforms, and frameworks for AIOPs and automation.
Oversee the analysis and identification of automation opportunities.
Drive development & deployment of automation scripts/workflows.
Lead the analysis, recommendation, and deployment of AIOps solutions (e.g., anomaly detection, predictive analytics, root cause analysis).
Integrate AIOps platforms with existing ITSM, monitoring, and observability tools.
Document recommendations & lead as required.
Architect and maintain a governed CMDB aligned with CSDM best practices.
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions.
CMDB health remediation efforts including completeness, staleness, and orphaned records.
Ensure effective data ingestion, normalization, and correlation from multiple sources (logs, metrics, events).
Work with CG & LPL teams to fine-tune event thresholds.
Monitor performance of AIOps models and continuously improve accuracy and relevance.
Conduct training and enablement sessions to build automation capabilities across teams.
Collaborate with teams in implementation & driving AIOPs & automation.
Define and enforce governance policies for automation and AI usage.
Ensure security, compliance, and auditability of automated processes.
Track KPIs and ROI of AIOps and automation initiatives.
Skills & Qualifications
7+ years of experience in ITOM architecture, preferably with ServiceNow.
Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM.
Hands‑on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms.
Strong understanding of ITIL, ITSM, and change management processes.
Certified in one or more areas of ServiceNow/Observability Tools.
Tools Ecosystem
Dynatrace – Application & infrastructure monitoring; anomaly detection
SolarWinds Orion/DPA – Network & database performance monitoring
AlertSite – Synthetic monitoring
ServiceNow ITOM – Discovery, orchestration, event management
CMDB & CSDM – Configuration and service data governance
LiveNX, ELK, CloudWatch – Supplemental observability tools
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Duration: 12+ Months
Base pay range: $85.00/hr - $90.00/hr
The Tools Architect will lead the design, implementation, and optimization of enterprise-grade IT Operations Management (ITOM) and observability solutions, integrating and orchestrating tools such as Dynatrace, SolarWinds, AlertSite, and ServiceNow modules (CMDB, Event Management, CSDM).
Key Responsibilities
Be the primary point of contact for all AIOPs & automation related discussions.
Identify new business opportunities related to AIOPs automation & tools.
Define and drive the AIOPs and automation roadmap/strategy aligned with business goals.
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture.
Evaluate and recommend appropriate tools, platforms, and frameworks for AIOPs and automation.
Oversee the analysis and identification of automation opportunities.
Drive development & deployment of automation scripts/workflows.
Lead the analysis, recommendation, and deployment of AIOps solutions (e.g., anomaly detection, predictive analytics, root cause analysis).
Integrate AIOps platforms with existing ITSM, monitoring, and observability tools.
Document recommendations & lead as required.
Architect and maintain a governed CMDB aligned with CSDM best practices.
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions.
CMDB health remediation efforts including completeness, staleness, and orphaned records.
Ensure effective data ingestion, normalization, and correlation from multiple sources (logs, metrics, events).
Work with CG & LPL teams to fine-tune event thresholds.
Monitor performance of AIOps models and continuously improve accuracy and relevance.
Conduct training and enablement sessions to build automation capabilities across teams.
Collaborate with teams in implementation & driving AIOPs & automation.
Define and enforce governance policies for automation and AI usage.
Ensure security, compliance, and auditability of automated processes.
Track KPIs and ROI of AIOps and automation initiatives.
Skills & Qualifications
7+ years of experience in ITOM architecture, preferably with ServiceNow.
Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM.
Hands‑on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms.
Strong understanding of ITIL, ITSM, and change management processes.
Certified in one or more areas of ServiceNow/Observability Tools.
Tools Ecosystem
Dynatrace – Application & infrastructure monitoring; anomaly detection
SolarWinds Orion/DPA – Network & database performance monitoring
AlertSite – Synthetic monitoring
ServiceNow ITOM – Discovery, orchestration, event management
CMDB & CSDM – Configuration and service data governance
LiveNX, ELK, CloudWatch – Supplemental observability tools
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