Synergy Interactive
This range is provided by Synergy Interactive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Senior Conversation Designer (CxD) We’re hiring a Senior Conversation Designer (CxD) to support one of our clients within a Consumer Product organization. In this role, you’ll serve as the primary conversational design partner for product and engineering teams, creating high-quality voice and chatbot experiences that anticipate consumer needs and improve engagement. This position plays a key role in advancing deterministic and AI-powered conversational experiences while meeting accessibility, health literacy, and design best practices.
Direct message the job poster from Synergy Interactive
Base Pay Range $80.00/hr - $90.00/hr
Responsibilities
Design consumer-centric conversational experiences for voice and chatbot platforms, including deterministic and AI-powered flows
Personally create and own chatbot prompts, including opening messages, decision paths, branching logic, and error handling
Analyze user interaction transcripts to inform conversational flows, intents, utterances, and interaction models
Create and maintain clear flow diagrams and supporting documentation, including edge cases and failure scenarios
Act as a conversational design subject matter expert for product and engineering partners
Collaborate with product, engineering, UX/UI, legal, and accessibility teams to deliver scalable solutions
Ensure conversational content aligns with strategy, brand voice, tone, and best practices
Lead design reviews and provide feedback on team deliverables
Support and guide junior conversation designers
Required Qualifications
4+ years of hands‑on experience in conversation design, content design, conversational writing, UX writing, or related fields
Demonstrated ownership of chatbot prompt creation and conversational flows, not just high-level strategy or oversight
Proven experience designing deterministic chatbot experiences, including pre‑written prompts and structured decision logic
Working knowledge of conversational AI concepts such as prompt design and intent modeling
Ability to clearly present and explain hands‑on conversational work through a portfolio
Strong communication, collaboration, and problem‑solving skills
Preferred Qualifications
Experience with tools such as Figma, Office Suite, Aha!, or similar
Familiarity with accessibility, health literacy, and plain language guidelines
Experience with conversational AI platforms such as Amazon Lex or similar tools
Experience working in Agile/Scrum environments
Curious, growth‑oriented mindset with a willingness to explore new approaches
Senior Level Mid‑Senior level
Employment Type Contract
Job Function Strategy/Planning and Design
Industries Hospitals and Health Care, Insurance, and IT Services and IT Consulting
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Senior Conversation Designer (CxD) We’re hiring a Senior Conversation Designer (CxD) to support one of our clients within a Consumer Product organization. In this role, you’ll serve as the primary conversational design partner for product and engineering teams, creating high-quality voice and chatbot experiences that anticipate consumer needs and improve engagement. This position plays a key role in advancing deterministic and AI-powered conversational experiences while meeting accessibility, health literacy, and design best practices.
Direct message the job poster from Synergy Interactive
Base Pay Range $80.00/hr - $90.00/hr
Responsibilities
Design consumer-centric conversational experiences for voice and chatbot platforms, including deterministic and AI-powered flows
Personally create and own chatbot prompts, including opening messages, decision paths, branching logic, and error handling
Analyze user interaction transcripts to inform conversational flows, intents, utterances, and interaction models
Create and maintain clear flow diagrams and supporting documentation, including edge cases and failure scenarios
Act as a conversational design subject matter expert for product and engineering partners
Collaborate with product, engineering, UX/UI, legal, and accessibility teams to deliver scalable solutions
Ensure conversational content aligns with strategy, brand voice, tone, and best practices
Lead design reviews and provide feedback on team deliverables
Support and guide junior conversation designers
Required Qualifications
4+ years of hands‑on experience in conversation design, content design, conversational writing, UX writing, or related fields
Demonstrated ownership of chatbot prompt creation and conversational flows, not just high-level strategy or oversight
Proven experience designing deterministic chatbot experiences, including pre‑written prompts and structured decision logic
Working knowledge of conversational AI concepts such as prompt design and intent modeling
Ability to clearly present and explain hands‑on conversational work through a portfolio
Strong communication, collaboration, and problem‑solving skills
Preferred Qualifications
Experience with tools such as Figma, Office Suite, Aha!, or similar
Familiarity with accessibility, health literacy, and plain language guidelines
Experience with conversational AI platforms such as Amazon Lex or similar tools
Experience working in Agile/Scrum environments
Curious, growth‑oriented mindset with a willingness to explore new approaches
Senior Level Mid‑Senior level
Employment Type Contract
Job Function Strategy/Planning and Design
Industries Hospitals and Health Care, Insurance, and IT Services and IT Consulting
#J-18808-Ljbffr