E-gineering Inc.
IT Support Specialist and Systems Administrator
E-gineering Inc., Indianapolis, Indiana, us, 46262
Position Overview
We are seeking a detail‑oriented IT Systems Administrator to manage our core technology operations, including service desk support, user lifecycle management, and asset administration. This role is critical to ensuring smooth IT operations across our organization.
Position Details Position Type: W-2
Salary Range: $50,000 - $80,000
Location: Indianapolis, IN (in person)
Core Responsibilities
Service Desk & Technical Support
Triage and resolve incoming service desk tickets promptly
Handle first‑line technical issues independently when within the scope of expertise
Route complex or specialized issues to appropriate team members or departments
Maintain clear documentation of ticket resolutions and escalation procedures
Ensure excellent customer service and timely communication with end users
User Lifecycle Management (Onboarding/Offboarding)
Manage complete onboarding and offboarding workflows in Monday.com for all user types, and project‑level boards
W-2 employees
1099 contractors
Provision and deprovision user accounts and feature licenses across our technology stack
Microsoft 365 (SSO/Azure AD administration)
Slack (workspace management)
Development tools (GitHub, Atlassian suite)
Other platform‑specific accounts as needed
Send platform invitations and ensure proper access controls
Provision and manage physical access control through our Door Management software, investigate and communicate any system alerts, and coordinate with building management for external access
Coordinate with HR and project managers, where needed, to ensure smooth transitions
Asset Management
Administer Mosyle MDM for secure provisioning of MacBooks
Ensure asset management‑related policies and procedures are followed and participate in revisions when appropriate
Manage project‑related devices and network access‑related onboarding and offboarding, particularly for security‑focused projects
Oversee corporate loaner program
Track device inventory and assignments
Ensure devices are correctly configured and secure before deployment
Process device returns and prepare for redeployment
Oversee decommissioning when needed
Maintain accurate asset records and documentation
Ensure compliance with security standards for sensitive projects
Qualifications
3+ years of experience with enterprise IT administration and helpdesk operations
Strong organizational and documentation skills
Excellent communication and customer service abilities
Ability to work independently and collaborate with cross‑functional teams
Strong organizational skills and attention to detail
Proficiency with Microsoft 365 administration (Azure AD/Entra ID)
Familiarity with MDM solutions (Mosyle experience preferred)
Proficiency with macOS and Windows operating systems (required)
Familiarity with Linux systems (preferred)
Knowledge of network management and troubleshooting
Experience with ticketing systems and workflow management tools
Knowledge of developer tooling (GitHub, Atlassian) is a plus
Occasional after‑hours support and physical presence in the office are required
About Us E-gineering (EG) is an employee‑owned software consulting company established in Indianapolis, Indiana, in 2000.
Why Join Us?
Work‑Life Balance: We maintain a 40‑hour workweek. Unlike others, we prioritize productivity and your personal life.
Best Place to Work: With over 25 years of experience, we prioritize employee satisfaction. Recognized as the Best Places to Work in Indiana for over 15 years, consistently in the top 3.
Grace: We understand that tough times are inevitable. During hardships, work can become a blur or a stressful distraction. We offer grace and support to help you take care of your family and yourself without worry.
#J-18808-Ljbffr
Position Details Position Type: W-2
Salary Range: $50,000 - $80,000
Location: Indianapolis, IN (in person)
Core Responsibilities
Service Desk & Technical Support
Triage and resolve incoming service desk tickets promptly
Handle first‑line technical issues independently when within the scope of expertise
Route complex or specialized issues to appropriate team members or departments
Maintain clear documentation of ticket resolutions and escalation procedures
Ensure excellent customer service and timely communication with end users
User Lifecycle Management (Onboarding/Offboarding)
Manage complete onboarding and offboarding workflows in Monday.com for all user types, and project‑level boards
W-2 employees
1099 contractors
Provision and deprovision user accounts and feature licenses across our technology stack
Microsoft 365 (SSO/Azure AD administration)
Slack (workspace management)
Development tools (GitHub, Atlassian suite)
Other platform‑specific accounts as needed
Send platform invitations and ensure proper access controls
Provision and manage physical access control through our Door Management software, investigate and communicate any system alerts, and coordinate with building management for external access
Coordinate with HR and project managers, where needed, to ensure smooth transitions
Asset Management
Administer Mosyle MDM for secure provisioning of MacBooks
Ensure asset management‑related policies and procedures are followed and participate in revisions when appropriate
Manage project‑related devices and network access‑related onboarding and offboarding, particularly for security‑focused projects
Oversee corporate loaner program
Track device inventory and assignments
Ensure devices are correctly configured and secure before deployment
Process device returns and prepare for redeployment
Oversee decommissioning when needed
Maintain accurate asset records and documentation
Ensure compliance with security standards for sensitive projects
Qualifications
3+ years of experience with enterprise IT administration and helpdesk operations
Strong organizational and documentation skills
Excellent communication and customer service abilities
Ability to work independently and collaborate with cross‑functional teams
Strong organizational skills and attention to detail
Proficiency with Microsoft 365 administration (Azure AD/Entra ID)
Familiarity with MDM solutions (Mosyle experience preferred)
Proficiency with macOS and Windows operating systems (required)
Familiarity with Linux systems (preferred)
Knowledge of network management and troubleshooting
Experience with ticketing systems and workflow management tools
Knowledge of developer tooling (GitHub, Atlassian) is a plus
Occasional after‑hours support and physical presence in the office are required
About Us E-gineering (EG) is an employee‑owned software consulting company established in Indianapolis, Indiana, in 2000.
Why Join Us?
Work‑Life Balance: We maintain a 40‑hour workweek. Unlike others, we prioritize productivity and your personal life.
Best Place to Work: With over 25 years of experience, we prioritize employee satisfaction. Recognized as the Best Places to Work in Indiana for over 15 years, consistently in the top 3.
Grace: We understand that tough times are inevitable. During hardships, work can become a blur or a stressful distraction. We offer grace and support to help you take care of your family and yourself without worry.
#J-18808-Ljbffr