Gallagher Bassett
Senior Client Services Representative
Gallagher Bassett, Rolling Meadows, Illinois, United States, 60008
Senior Client Services Representative
At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference. This role provides independent support for a complex client portfolio, coordinating with internal teams to manage marketing, claims, renewals, and administration while resolving advanced service issues and inquiries.
Base Pay Range $38,500.00/yr - $75,000.00/yr
Responsibilities
Coordinate activities with Account Managers, Account Executives, Producers, Brokers in servicing designated book of business related to marketing, claims, administration, renewals, and sales.
Provide independent support to assigned group of clients, focusing on complex needs.
Resolve complex customer service problems and inquiries that require research and interaction with carriers or agents.
Engage with client contacts ranging from mid‑ to lower‑level client staff, supporting senior‑level client staff as needed.
Maintain log of client conversations.
Market new and renewal accounts according to company procedures.
Assist with research and preparation for client presentations.
Develop new lines of business with current clients and inform clients of pertinent legal issues.
Prepare renewals according to procedures manual.
Supervise enrollment meetings and implementation procedures.
Qualifications
High School Diploma/GED.
3+ years of related experience.
Appropriate license (preferred).
Understanding of the insurance brokerage business and customer service processes/tasks.
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end for this position. Actual compensation will be influenced by factors such as experience, education, market, scope, and skill set. In addition to base pay, benefits include:
Medical/Dental/Vision plans, starting day one.
Life and accident insurance.
401(k) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other Benefits
Digital mental health services (Talkspace).
Flexible work hours.
Training programs.
Gallagher Thrive program.
Charitable matching gift program.
And more.
We Value Inclusion and Diversity Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Insurance
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Base Pay Range $38,500.00/yr - $75,000.00/yr
Responsibilities
Coordinate activities with Account Managers, Account Executives, Producers, Brokers in servicing designated book of business related to marketing, claims, administration, renewals, and sales.
Provide independent support to assigned group of clients, focusing on complex needs.
Resolve complex customer service problems and inquiries that require research and interaction with carriers or agents.
Engage with client contacts ranging from mid‑ to lower‑level client staff, supporting senior‑level client staff as needed.
Maintain log of client conversations.
Market new and renewal accounts according to company procedures.
Assist with research and preparation for client presentations.
Develop new lines of business with current clients and inform clients of pertinent legal issues.
Prepare renewals according to procedures manual.
Supervise enrollment meetings and implementation procedures.
Qualifications
High School Diploma/GED.
3+ years of related experience.
Appropriate license (preferred).
Understanding of the insurance brokerage business and customer service processes/tasks.
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end for this position. Actual compensation will be influenced by factors such as experience, education, market, scope, and skill set. In addition to base pay, benefits include:
Medical/Dental/Vision plans, starting day one.
Life and accident insurance.
401(k) and Roth options.
Tax‑advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other Benefits
Digital mental health services (Talkspace).
Flexible work hours.
Training programs.
Gallagher Thrive program.
Charitable matching gift program.
And more.
We Value Inclusion and Diversity Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Insurance
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