The Home Depot
Pro Customer Service/Sales
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.
Responsibilities
Deliver an exceptional experience for professional customers throughout the entire buying journey.
Maintain professional relationships with Pro customers, leveraging product knowledge and loyalty programs.
Proactively drive sales to meet monthly sales goals and other metrics.
Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge.
Collaborate with teammates to maintain a clean, organized, and safe environment.
Resolve delivery issues and communicate Home Depot’s advantages over competitors.
Monitor inventory, execute sales initiatives, and uphold the highest customer service and safety standards.
Qualifications
Experience in customer service or sales within a retail or home improvement environment.
Strong product knowledge relevant to home improvement and contractor needs.
Ability to build and maintain professional relationships with a diverse customer base.
Excellent communication skills; bilingual communication skills preferred at certain locations.
Commitment to meeting sales goals and organizational metrics.
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Responsibilities
Deliver an exceptional experience for professional customers throughout the entire buying journey.
Maintain professional relationships with Pro customers, leveraging product knowledge and loyalty programs.
Proactively drive sales to meet monthly sales goals and other metrics.
Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge.
Collaborate with teammates to maintain a clean, organized, and safe environment.
Resolve delivery issues and communicate Home Depot’s advantages over competitors.
Monitor inventory, execute sales initiatives, and uphold the highest customer service and safety standards.
Qualifications
Experience in customer service or sales within a retail or home improvement environment.
Strong product knowledge relevant to home improvement and contractor needs.
Ability to build and maintain professional relationships with a diverse customer base.
Excellent communication skills; bilingual communication skills preferred at certain locations.
Commitment to meeting sales goals and organizational metrics.
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