MassMarkets
Contact Center Customer Service Representative
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Contact Center Customer Service Representative
role at
MassMarkets
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location Tampa, FL
Job Type Full-Time & Part-Time
Position Responsibilities
Handle inbound calls, emails, or chats from customers.
Provide accurate information about products, services, and billing.
Resolve customer complaints and elevate when necessary.
Maintain detailed records of customer interactions.
Follow company procedures and compliance guidelines.
Meet performance goals related to quality, efficiency, and customer satisfaction.
Participate in training and coaching to improve service delivery.
Candidate Qualifications
Must be 18 years or older
High school diploma or equivalent
1+ years of customer service experience, preferably in a contact center.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast‑paced environment.
Familiarity with CRM systems and call‑center tools.
Fluent in English and Spanish.
Conditions of Employment All MCI Locations
Must be authorized to work in the country where the job is based.
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days, and all employees have access to MEC medical plans after 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term coverage available.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotion opportunities.
Paid Training: Learn new skills while earning.
Fun, Engaging Work Environment: Team‑oriented culture fostering collaboration.
Casual Dress Code: Comfortable work attire.
Physical Requirements This job operates in a professional office environment. The job requires long periods of sitting/standing with a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to lift up to 40 pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee, unless undue hardship would result. The policy applies to all aspects of employment. If accommodations are needed, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits employees, the company, customers, and the community. MCI maintains a work environment free from discrimination, treating employees with dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements, and does not tolerate discrimination or harassment. MCI provides accommodations for qualified employees with protected disabilities as required by law.
About MCI (parent Company) MCI helps customers address their CX and DX challenges, providing industry‑leading solutions that deliver exceptional experiences. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services. MCI has a global footprint and is the holding company for various tech‑enabled businesses. MCI employs 10,000+ individuals and partners with 150+ diverse North American clients.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications. The employer may revise this description at any time. This description is not a contract, and either party may terminate employment at any time for any reason.
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Contact Center Customer Service Representative
role at
MassMarkets
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location Tampa, FL
Job Type Full-Time & Part-Time
Position Responsibilities
Handle inbound calls, emails, or chats from customers.
Provide accurate information about products, services, and billing.
Resolve customer complaints and elevate when necessary.
Maintain detailed records of customer interactions.
Follow company procedures and compliance guidelines.
Meet performance goals related to quality, efficiency, and customer satisfaction.
Participate in training and coaching to improve service delivery.
Candidate Qualifications
Must be 18 years or older
High school diploma or equivalent
1+ years of customer service experience, preferably in a contact center.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast‑paced environment.
Familiarity with CRM systems and call‑center tools.
Fluent in English and Spanish.
Conditions of Employment All MCI Locations
Must be authorized to work in the country where the job is based.
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days, and all employees have access to MEC medical plans after 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term coverage available.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotion opportunities.
Paid Training: Learn new skills while earning.
Fun, Engaging Work Environment: Team‑oriented culture fostering collaboration.
Casual Dress Code: Comfortable work attire.
Physical Requirements This job operates in a professional office environment. The job requires long periods of sitting/standing with a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to lift up to 40 pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee, unless undue hardship would result. The policy applies to all aspects of employment. If accommodations are needed, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits employees, the company, customers, and the community. MCI maintains a work environment free from discrimination, treating employees with dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements, and does not tolerate discrimination or harassment. MCI provides accommodations for qualified employees with protected disabilities as required by law.
About MCI (parent Company) MCI helps customers address their CX and DX challenges, providing industry‑leading solutions that deliver exceptional experiences. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services. MCI has a global footprint and is the holding company for various tech‑enabled businesses. MCI employs 10,000+ individuals and partners with 150+ diverse North American clients.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications. The employer may revise this description at any time. This description is not a contract, and either party may terminate employment at any time for any reason.
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