Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Orlando, Florida, us, 32885
Medical Equipment Customer Service Representative
Join Rotech Healthcare as a Customer Service Representative. We are a leader in home healthcare, providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions and other home medical equipment.
Overview & Responsibilities Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Hours: 8:00 am – 5:00 pm, Monday through Friday.
Essential Job Duties and Responsibilities
Work cooperatively with others.
Assist with office operations including supply monitoring, deposits and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
Maintain predictable and regular attendance, arriving to work on time.
Prepare and process documentation including CMNs, SOPs, invoices and delivery paperwork.
Provide technical assistance and support for walk‑in and retail equipment requests.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits and employee recognition programs.
Employment Requirements
Background check (company-wide); results will not be used automatically to disqualify individuals but considered individually in accordance with applicable laws.
Drug screen (when applicable).
Compliance with healthcare facility credentialing process (when applicable).
Valid driver’s license in state of residence with a clean driving record (when applicable).
Required Education and Experience
High school diploma or GED equivalent (required).
Preferred Education and Experience
One year of related work experience.
Experience in home healthcare, medical billing or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment (plus).
Skills and Competencies
Interpret and respond to various forms of communication (verbal, written, visual).
Work independently and collaboratively within a team.
Demonstrate problem‑solving, time management and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Machines, Equipment and Technical Abilities
Mail and email transmission and communication.
Internet navigation and research.
Microsoft applications: Outlook, Word and Excel.
Office equipment: fax machine, copier, printer, phone and computer and/or tablet.
Physical Demands
Lifting and carrying office and patient equipment (minimum 35 lbs).
Driving a company vehicle, making home deliveries and participating in on‑call rotations.
Ability to sit, stand, walk, talk and listen for extended periods.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
Close vision required for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (when applicable).
Telephone reimbursement (when applicable).
EAP.
401k, HSA and FSA/Dependent Care FSA.
Medical, Prescription, Dental and Vision.
Life Insurance, Disability, Accidental death, Identity protection and Legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings solutions programs.
HEPB and TB vaccinations.
Make the Right Move and Submit your Resume Today!
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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Overview & Responsibilities Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Hours: 8:00 am – 5:00 pm, Monday through Friday.
Essential Job Duties and Responsibilities
Work cooperatively with others.
Assist with office operations including supply monitoring, deposits and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
Maintain predictable and regular attendance, arriving to work on time.
Prepare and process documentation including CMNs, SOPs, invoices and delivery paperwork.
Provide technical assistance and support for walk‑in and retail equipment requests.
Perform other duties as assigned.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits and employee recognition programs.
Employment Requirements
Background check (company-wide); results will not be used automatically to disqualify individuals but considered individually in accordance with applicable laws.
Drug screen (when applicable).
Compliance with healthcare facility credentialing process (when applicable).
Valid driver’s license in state of residence with a clean driving record (when applicable).
Required Education and Experience
High school diploma or GED equivalent (required).
Preferred Education and Experience
One year of related work experience.
Experience in home healthcare, medical billing or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment (plus).
Skills and Competencies
Interpret and respond to various forms of communication (verbal, written, visual).
Work independently and collaboratively within a team.
Demonstrate problem‑solving, time management and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi‑task effectively.
Machines, Equipment and Technical Abilities
Mail and email transmission and communication.
Internet navigation and research.
Microsoft applications: Outlook, Word and Excel.
Office equipment: fax machine, copier, printer, phone and computer and/or tablet.
Physical Demands
Lifting and carrying office and patient equipment (minimum 35 lbs).
Driving a company vehicle, making home deliveries and participating in on‑call rotations.
Ability to sit, stand, walk, talk and listen for extended periods.
Regular contact with patients and equipment may involve exposure to contagious pathogens.
Close vision required for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt hourly positions based on business needs.
Commission for Account Executives.
Fixed and variable rate car reimbursement for Area Managers and Account Executives.
Employee discount program.
Employee recognition program.
Bonus and incentive opportunities.
Mileage reimbursement (when applicable).
Telephone reimbursement (when applicable).
EAP.
401k, HSA and FSA/Dependent Care FSA.
Medical, Prescription, Dental and Vision.
Life Insurance, Disability, Accidental death, Identity protection and Legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings solutions programs.
HEPB and TB vaccinations.
Make the Right Move and Submit your Resume Today!
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
#J-18808-Ljbffr