Quality Structures, Inc.
Customer Service Representative (Stanley, WI)
Quality Structures, Inc., Tulsa, Oklahoma, United States, 74145
Description
Hixwood Metal is the premier source for all your agricultural, pole barn, shed, building supply, coil, blank flat stock, and slit coil needs. We specialize in supplying the industry with products that are at the top of the spectrum. We have been proudly serving West Central Wisconsin with manufacturing quality building components since 1998.
Position Purpose To provide exceptional customer service while managing walk‑in guests and providing phone and email support as part of a successful sales team.
Core Value Expectations
Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.
Provide distinctive quality and unparalleled customer service both internally and externally.
Demonstrate and promote integrity, respect, and teamwork.
Invite others to help you grow through living authentically with nothing to prove, lose or hide.
Evidence humility by actively receiving, teaching, and mentoring.
Primary Role Expectations
Greet walk‑in customers with a smile and evaluate their needs.
Direct customers to an inside sales representative or other appropriate employee.
Print customer pick‑up paperwork.
Keep the counter area clean and well merchandised.
Become acquainted and proficient with post frame and shed construction methods.
Become acquainted and proficient with our price book.
Become acquainted and proficient with our various product lines.
Become acquainted and proficient with our lead tracking software.
Invoice customers for building materials.
Process sales orders and payments using our Point‑of‑Sale system.
Complete basic quotes.
Other duties as assigned.
Qualifications
Regular and predictable attendance is an essential job function.
Great customer service skills are a must!
Have excellent communication and interpersonal skills with a positive attitude.
Outstanding organizational skills with the ability to multi‑task.
Ability to work with little supervision and track multiple processes in a fast‑paced environment.
Building materials experience is a plus.
Strong problem‑solving skills and the ability to exercise sound judgement and make decisions.
Need to be independent, self‑motivated and a team player.
Must have mathematical skills commensurate with position.
Detail oriented.
Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook).
Education & Experience Requirements
High school diploma or GED.
Previous experience in the construction industry is preferred.
1 year previous customer service experience preferred.
Physical Requirements
Must be able to lift at least 25 lbs.
Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job.
Other Aspects: General
Job Type: Full‑time
Hourly w/overtime – based on experience.
Weekly pay
Schedule
Present during current Hixwood hours, generally 6:30am – 4:30pm w/ some Saturday mornings.
Benefits
401(k)
Health insurance
Dental insurance
Vision insurance
Health savings account
Paid time off
Holiday pay
AFLAC
Voluntary life insurance
Voluntary disability insurances
Work Location
In person at the Stanley, WI Copenhaver Avenue location.
Work Remotely
No
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Hixwood Metal is the premier source for all your agricultural, pole barn, shed, building supply, coil, blank flat stock, and slit coil needs. We specialize in supplying the industry with products that are at the top of the spectrum. We have been proudly serving West Central Wisconsin with manufacturing quality building components since 1998.
Position Purpose To provide exceptional customer service while managing walk‑in guests and providing phone and email support as part of a successful sales team.
Core Value Expectations
Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.
Provide distinctive quality and unparalleled customer service both internally and externally.
Demonstrate and promote integrity, respect, and teamwork.
Invite others to help you grow through living authentically with nothing to prove, lose or hide.
Evidence humility by actively receiving, teaching, and mentoring.
Primary Role Expectations
Greet walk‑in customers with a smile and evaluate their needs.
Direct customers to an inside sales representative or other appropriate employee.
Print customer pick‑up paperwork.
Keep the counter area clean and well merchandised.
Become acquainted and proficient with post frame and shed construction methods.
Become acquainted and proficient with our price book.
Become acquainted and proficient with our various product lines.
Become acquainted and proficient with our lead tracking software.
Invoice customers for building materials.
Process sales orders and payments using our Point‑of‑Sale system.
Complete basic quotes.
Other duties as assigned.
Qualifications
Regular and predictable attendance is an essential job function.
Great customer service skills are a must!
Have excellent communication and interpersonal skills with a positive attitude.
Outstanding organizational skills with the ability to multi‑task.
Ability to work with little supervision and track multiple processes in a fast‑paced environment.
Building materials experience is a plus.
Strong problem‑solving skills and the ability to exercise sound judgement and make decisions.
Need to be independent, self‑motivated and a team player.
Must have mathematical skills commensurate with position.
Detail oriented.
Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook).
Education & Experience Requirements
High school diploma or GED.
Previous experience in the construction industry is preferred.
1 year previous customer service experience preferred.
Physical Requirements
Must be able to lift at least 25 lbs.
Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job.
Other Aspects: General
Job Type: Full‑time
Hourly w/overtime – based on experience.
Weekly pay
Schedule
Present during current Hixwood hours, generally 6:30am – 4:30pm w/ some Saturday mornings.
Benefits
401(k)
Health insurance
Dental insurance
Vision insurance
Health savings account
Paid time off
Holiday pay
AFLAC
Voluntary life insurance
Voluntary disability insurances
Work Location
In person at the Stanley, WI Copenhaver Avenue location.
Work Remotely
No
#J-18808-Ljbffr