Baker Hughes
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Services Repair Coordinator
role at
Baker Hughes .
Waygate Technologies, a Baker Hughes business, is the world’s first and only full stream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, WT harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. WT helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of WT, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Services Repair Coordinator Job Description Summary
The Service Coordinator is responsible for the daily operations of the Repair Center. She / he will ensure resources optimization to meet customer commitment dates. This includes the assignment of the repair orders to the engineers, communicating and assigning repair completion dates to customers, maintaining operations data accuracy at all systems, and keeping the Service Manager informed of progress throughout the service cycle. In this role, the Service Coordinator will interact on a daily basis with sales managers, customers, supply chain, such as Production planning, Materials or Quality. The Service Coordinator will support the Service Manager to build a long‑term strategic relationship with customers and drive initiatives for productivity and profitable growth.
Monitor daily the overall Service Center workload, planning the inspection, repair and upgrade or the customer orders. Document and communicate status updates and provide solutions and information when issues with customers or repairs arise.
Provide daily direction and objectives for service technicians.
Involve receiving, shipping and assign completion date of repairs directly to customers and/or OEM vendors.
Inventory management and replenish of repair spare parts.
Point of contact for escalations related to Service Orders.
Liaise between internal stakeholders such as production, materials, or export logistics to ensure on‑time repair and delivery.
Execute service offerings, as upgrades, service agreements or key accounts special requirements per detailed agreements.
Manage special decision‑making requests from customers that may require special deviations through the processes.
Must be willing to work with returned products, which may contain industrial waste (oil, sludge, water).
Must be able to bend, twist, and stand for long periods of time throughout the workday.
Must be able to lift 50 lbs. at a time when RMAs are received and/or shipped.
Stay current with product technical changes, advancements while aware of problems and techniques used in other repair locations for knowledge sharing purposes.
Maintain compliance with company policies, safety standards and good housekeeping practice.
Create, update, and maintain process documents and/or procedures in compliance with ISO‑9001.
Involvement in Root Cause Analysis, Non‑Conformance Reports and stop work initiatives as directed by the service manager when warranty based on customer feedback and/or business needs.
Qualifications / Requirements
Associate's Degree from an accredited college or relevant experience; or a High School Diploma with a minimum of 7 years of industry experience.
Desired Characteristics
Supervisory experience a plus.
Self‑motivated, quick learner, and creative problem solver.
Have a mindset of customer intimacy and continuous engagement to ensure excellence in service delivery.
Have excellent communication, negotiation, interpersonal and leadership skills.
Have established project management skills.
Familiarity with lean manufacturing techniques.
SAP and/or Sales Force experience.
Strong computer skills with familiarity of MS Office products and data analysis.
Experience working within a product service environment.
Location
Skaneateles, NY 13152
WGT will only employ those who are legally authorized to work in the United States for this opening.
Flexible Working Patterns
Working flexible hours – flexing the times when you work in the day to help you fit in everything and work when you are the most productive.
Benefits
Contemporary work‑life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net of life insurance and disability programs.
Tailored financial programs.
Additional elected or voluntary benefits.
The annual pay scale for this position is between $63,200.00 and $117,400.00.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Services Repair Coordinator
role at
Baker Hughes .
Waygate Technologies, a Baker Hughes business, is the world’s first and only full stream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, WT harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. WT helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of WT, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Services Repair Coordinator Job Description Summary
The Service Coordinator is responsible for the daily operations of the Repair Center. She / he will ensure resources optimization to meet customer commitment dates. This includes the assignment of the repair orders to the engineers, communicating and assigning repair completion dates to customers, maintaining operations data accuracy at all systems, and keeping the Service Manager informed of progress throughout the service cycle. In this role, the Service Coordinator will interact on a daily basis with sales managers, customers, supply chain, such as Production planning, Materials or Quality. The Service Coordinator will support the Service Manager to build a long‑term strategic relationship with customers and drive initiatives for productivity and profitable growth.
Monitor daily the overall Service Center workload, planning the inspection, repair and upgrade or the customer orders. Document and communicate status updates and provide solutions and information when issues with customers or repairs arise.
Provide daily direction and objectives for service technicians.
Involve receiving, shipping and assign completion date of repairs directly to customers and/or OEM vendors.
Inventory management and replenish of repair spare parts.
Point of contact for escalations related to Service Orders.
Liaise between internal stakeholders such as production, materials, or export logistics to ensure on‑time repair and delivery.
Execute service offerings, as upgrades, service agreements or key accounts special requirements per detailed agreements.
Manage special decision‑making requests from customers that may require special deviations through the processes.
Must be willing to work with returned products, which may contain industrial waste (oil, sludge, water).
Must be able to bend, twist, and stand for long periods of time throughout the workday.
Must be able to lift 50 lbs. at a time when RMAs are received and/or shipped.
Stay current with product technical changes, advancements while aware of problems and techniques used in other repair locations for knowledge sharing purposes.
Maintain compliance with company policies, safety standards and good housekeeping practice.
Create, update, and maintain process documents and/or procedures in compliance with ISO‑9001.
Involvement in Root Cause Analysis, Non‑Conformance Reports and stop work initiatives as directed by the service manager when warranty based on customer feedback and/or business needs.
Qualifications / Requirements
Associate's Degree from an accredited college or relevant experience; or a High School Diploma with a minimum of 7 years of industry experience.
Desired Characteristics
Supervisory experience a plus.
Self‑motivated, quick learner, and creative problem solver.
Have a mindset of customer intimacy and continuous engagement to ensure excellence in service delivery.
Have excellent communication, negotiation, interpersonal and leadership skills.
Have established project management skills.
Familiarity with lean manufacturing techniques.
SAP and/or Sales Force experience.
Strong computer skills with familiarity of MS Office products and data analysis.
Experience working within a product service environment.
Location
Skaneateles, NY 13152
WGT will only employ those who are legally authorized to work in the United States for this opening.
Flexible Working Patterns
Working flexible hours – flexing the times when you work in the day to help you fit in everything and work when you are the most productive.
Benefits
Contemporary work‑life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net of life insurance and disability programs.
Tailored financial programs.
Additional elected or voluntary benefits.
The annual pay scale for this position is between $63,200.00 and $117,400.00.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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