State of Indiana
BMV Customer Service Representative
State of Indiana
Location: DeMotte and Rensselaer, Indiana
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Government Administration
Role Overview Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.
This position serves at the DeMotte and Rensselaer, Indiana, BMV Branch Offices. Your schedule with flex on this schedule:
Sunday: Closed
Monday: DeMotte
Tuesday: Rensselaer
Wednesday: DeMotte
Thursday: Rensselaer
Friday: DeMotte
Saturday: Closed
Salary The salary for this position traditionally starts at $15.17 an hour.
A Day In The Life
Oversee the branch’s daily operations.
Conduct meetings with branch staff.
Assist leadership with scheduling for the branch.
Assist with the daily opening and closing of the branch.
Complete weekly reports.
Complete daily records for all balances and deposits.
Aid leadership in the resolution of escalated customer complaints.
Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
Monitor BMV inventory and office supplies.
What You'll Need For Success
High school diploma or equivalent.
Customer service experience.
Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Able to perform essential functions with or without reasonable accommodation.
Benefits Of Employment With The State Of Indiana
Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account, which includes bi-weekly state contribution.
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
Two (2) fully-funded pension plan options.
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave time off.
12 paid holidays, 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program that allows for covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free Parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at
jobs@spd.IN.gov .
#J-18808-Ljbffr
Location: DeMotte and Rensselaer, Indiana
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Government Administration
Role Overview Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.
This position serves at the DeMotte and Rensselaer, Indiana, BMV Branch Offices. Your schedule with flex on this schedule:
Sunday: Closed
Monday: DeMotte
Tuesday: Rensselaer
Wednesday: DeMotte
Thursday: Rensselaer
Friday: DeMotte
Saturday: Closed
Salary The salary for this position traditionally starts at $15.17 an hour.
A Day In The Life
Oversee the branch’s daily operations.
Conduct meetings with branch staff.
Assist leadership with scheduling for the branch.
Assist with the daily opening and closing of the branch.
Complete weekly reports.
Complete daily records for all balances and deposits.
Aid leadership in the resolution of escalated customer complaints.
Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
Monitor BMV inventory and office supplies.
What You'll Need For Success
High school diploma or equivalent.
Customer service experience.
Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Able to perform essential functions with or without reasonable accommodation.
Benefits Of Employment With The State Of Indiana
Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account, which includes bi-weekly state contribution.
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
Two (2) fully-funded pension plan options.
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave time off.
12 paid holidays, 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program that allows for covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free Parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at
jobs@spd.IN.gov .
#J-18808-Ljbffr