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Dacotah Bank

Customer Service Representative

Dacotah Bank, Sioux Falls, South Dakota, United States, 57102

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Description As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will assist customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our CSR’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is organized, self‑motivated, productive, highly detail-oriented, and can provide exceptional customer service.

Essential Functions

World Class Customer Service

Develop Customer Relationships

Manages Retail Transactions

Deposit Products and Services

Access to Other Products and Services

Experience, Skills, and Qualifications

Cash handling, customer service, sales, and/or banking experience is preferred

Excellent interpersonal skills; able to communicate both in person and over the phone

Detail‑oriented and thorough, with a focus on accuracy

Self‑motivated, with an aptitude and willingness to learn and utilize various software applications

Must be 18 years of age or older

High school diploma/GED required (Associate degree in a business‑related field preferred)

Competitive Benefits Package

Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage

Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage

Generous paid vacation and sick time + 11 paid Holidays

401(k) – dollar‑for‑dollar match up to 3% of compensation + annual retirement contribution eligibility

Annual wellness reimbursement program

Annual Dacotah Gear allowance

Birthday day off

Additional perks and benefits

Seniority Level Entry level

Employment Type Full-time

Job Function Other

Industries Banking

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