TTEC
Lead Customer Service Representative - Walk In Center
TTEC, Portsmouth, Virginia, United States, 23703
Lead Customer Service Representative - Walk In Center
Join to apply for the
Lead Customer Service Representative - Walk In Center
role at
TTEC
Your potential has a place here with TTEC’s award-winning employment experience. As a
Lead Customer Service Representative working onsite , you’ll bring humanity to business.
This position requires that you reside within
75 miles of Portsmouth, VA . If chosen, you'll work onsite at either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or 1701-C Church St., Norfolk, VA 23504.
What You’ll Be Doing Do you have a passion for leading a team and ensuring operations run smoothly? You’ll have ownership over delegating tasks to CSRs, verifying nightly deposits, and maintaining accurate records. Whether it’s investigating patron accounts, resolving escalations, or ensuring KPI targets are met, you’ll be the difference between a functioning and thriving team.
During a Typical Day, You’ll
Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively.
Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions.
Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes.
Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities.
Display leadership qualities, set a good example for the team, and fully support the Supervisor.
What You Bring To The Role
High school diploma or equivalent.
6 months prior inventory & data entry experience or related experience preferred.
Skilled in MS Office, spreadsheet, and processing programs.
Data Entry skills (35 wpm).
Dependable, accurate, and detail oriented.
What You Can Expect
Supportive of your career and professional development.
An inclusive culture and community minded organization where giving back is encouraged.
A global team of curious lifelong learners guided by our company values.
Base wage starting at 17.50 plus performance bonus opportunities.
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
Reporting & Collaboration You’ll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
TTEC is a global company where diversity is our strength, enabling us to view things from different perspectives.
#J-18808-Ljbffr
Lead Customer Service Representative - Walk In Center
role at
TTEC
Your potential has a place here with TTEC’s award-winning employment experience. As a
Lead Customer Service Representative working onsite , you’ll bring humanity to business.
This position requires that you reside within
75 miles of Portsmouth, VA . If chosen, you'll work onsite at either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or 1701-C Church St., Norfolk, VA 23504.
What You’ll Be Doing Do you have a passion for leading a team and ensuring operations run smoothly? You’ll have ownership over delegating tasks to CSRs, verifying nightly deposits, and maintaining accurate records. Whether it’s investigating patron accounts, resolving escalations, or ensuring KPI targets are met, you’ll be the difference between a functioning and thriving team.
During a Typical Day, You’ll
Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively.
Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions.
Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes.
Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities.
Display leadership qualities, set a good example for the team, and fully support the Supervisor.
What You Bring To The Role
High school diploma or equivalent.
6 months prior inventory & data entry experience or related experience preferred.
Skilled in MS Office, spreadsheet, and processing programs.
Data Entry skills (35 wpm).
Dependable, accurate, and detail oriented.
What You Can Expect
Supportive of your career and professional development.
An inclusive culture and community minded organization where giving back is encouraged.
A global team of curious lifelong learners guided by our company values.
Base wage starting at 17.50 plus performance bonus opportunities.
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
Reporting & Collaboration You’ll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
TTEC is a global company where diversity is our strength, enabling us to view things from different perspectives.
#J-18808-Ljbffr