UNC Health Care
Customer Service Representative, Urgent Care Clinic
UNC Health Care, Raleigh, North Carolina, United States
Description
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Summary
The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of tasks including, but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities
Maintain a neat and clean work environment, preparing the clinic for opening; turning off and/or setting the alarm system. Prepare the working area for the shift, including maintaining supplies such as intake forms and office supplies. Greet and provide assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic; answer phones using defined scripts, referring or redirecting calls as appropriate. Patiently and clearly guide patients through the registration process, explaining policies and processes as needed. Obtain necessary demographic and insurance information in accordance with clinic policy and accurately enter information in the practice management system; update patient forms and records as needed. Notify patients of payment amounts due at the time of the encounter, such as copays, deductibles, and bad debt amounts. Collect due amounts, count and balance the patient case drawer at the beginning and end of each shift; refer patients to the billing office as needed. Other Information
Required High school diploma or equivalent required Preferred Minimum of 1 year prior experience in a medical office or health care setting. Medical terminology training or work experience. Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Center Mills River Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDMILLSRVR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
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The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of tasks including, but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities
Maintain a neat and clean work environment, preparing the clinic for opening; turning off and/or setting the alarm system. Prepare the working area for the shift, including maintaining supplies such as intake forms and office supplies. Greet and provide assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic; answer phones using defined scripts, referring or redirecting calls as appropriate. Patiently and clearly guide patients through the registration process, explaining policies and processes as needed. Obtain necessary demographic and insurance information in accordance with clinic policy and accurately enter information in the practice management system; update patient forms and records as needed. Notify patients of payment amounts due at the time of the encounter, such as copays, deductibles, and bad debt amounts. Collect due amounts, count and balance the patient case drawer at the beginning and end of each shift; refer patients to the billing office as needed. Other Information
Required High school diploma or equivalent required Preferred Minimum of 1 year prior experience in a medical office or health care setting. Medical terminology training or work experience. Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Center Mills River Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDMILLSRVR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
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