Knoxville Utilities Board
Fiber Customer Service Representative
Knoxville Utilities Board, Knoxville, Tennessee, United States, 37955
Customer Service Representative
About the Role:
Customer Service Representatives assist both internal and external KUB customers by providing first‑call resolution while handling all issues with urgency, ownership, and accountability. A successful representative will be able to provide accurate information regarding billing cycles, processes and products effectively. Outstanding interpersonal communication skills, problem‑solving and conflict‑management skills are essential for success in this position. Regular, consistent and punctual attendance is expected. Must be able to work nights, weekends and overtime as necessary. Schedules change based on contact volume and needs 24 hours per day, 7 days per week.
Qualifications
High School Diploma or equivalent
Strong customer service skills, including information‑gathering and problem solving
Ability to handle confidential information
Valid driver's license
Physical Requirements Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.
Preferred Requirements
Two (2) or more years customer service experience, especially in a call center environment
Experience in a telecommunications environment
Strong analytical and problem‑solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access)
Experience in web navigation, Peoplesoft CIS, and Omnia 360
About The Selection Process Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 6 – Physical assessment and/or drug screen*
*KUB is part of the Tennessee Drug Free Workplace Program
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industries
Utilities
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Referrals increase your chances of interviewing at Knoxville Utilities Board by 2x
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Customer Service Representatives assist both internal and external KUB customers by providing first‑call resolution while handling all issues with urgency, ownership, and accountability. A successful representative will be able to provide accurate information regarding billing cycles, processes and products effectively. Outstanding interpersonal communication skills, problem‑solving and conflict‑management skills are essential for success in this position. Regular, consistent and punctual attendance is expected. Must be able to work nights, weekends and overtime as necessary. Schedules change based on contact volume and needs 24 hours per day, 7 days per week.
Qualifications
High School Diploma or equivalent
Strong customer service skills, including information‑gathering and problem solving
Ability to handle confidential information
Valid driver's license
Physical Requirements Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.
Preferred Requirements
Two (2) or more years customer service experience, especially in a call center environment
Experience in a telecommunications environment
Strong analytical and problem‑solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access)
Experience in web navigation, Peoplesoft CIS, and Omnia 360
About The Selection Process Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 6 – Physical assessment and/or drug screen*
*KUB is part of the Tennessee Drug Free Workplace Program
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industries
Utilities
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
Referrals increase your chances of interviewing at Knoxville Utilities Board by 2x
#J-18808-Ljbffr