Brady Corporation
Customer Service Representative
Brady Corporation, Salt Lake City, Utah, United States, 84193
Customer Service Representative – Brady Corporation
Location: Salt Lake City, UT
Join to apply for the Customer Service Representative role at Brady Corporation.
What We Need Brady is seeking a Customer Service Representative that will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The role manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction.
What You'll Be Doing
Provide prompt and efficient service in a busy contact center environment.
Respond to all customer service inquiries via phone, email, and fax for external and internal partners, including:
New orders
Quotes/samples
Pricing discrepancies
Order status and tracking
Credit/return requests
Billing concerns
Identify customer needs and provide personalized service to ensure positive outcomes; engage more knowledgeable team members or supervisors as needed.
Locate or research information using multiple systems and technologies.
Coordinate with cross‑functional departments to obtain or provide necessary information to resolve issues.
Document customer inquiries and associated actions; follow up on outstanding items in a timely manner.
Learn and maintain a basic understanding of products, procedures, and systems.
Achieve department metrics and expectations as outlined.
Participate in a team‑based environment to achieve department goals.
Assist in orienting and training new employees.
Maintain and update computerized customer records.
Supply and follow up on clarifications, delivery information, expediting, discrepancies, product design recommendations, and product complaints.
Perform all other duties as assigned based on business needs.
What You Will Need To Be Successful
Associate’s degree in a business field or equivalent experience.
Two years of contact center or customer service experience.
Must have working knowledge of order‑entry software, as well as Windows and email software.
Ability to read, analyze, and interpret general business information and technical procedures.
Able to work independently and as part of a team.
Demonstrated ability to communicate professionally, orally and in writing.
Strong time management skills and the ability to organize and coordinate multiple requests simultaneously.
Experience using Google Suite.
Previous SAP experience (preferred).
About Us When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment, and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, is an integral part of Brady's identification solutions. PDC’s products and solutions are just one element of the Brady story.
From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications – powered by our world‑class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Why Work At Brady A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. As a member of the PDC team, you'll represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. Our charitable contributions and opportunities to give back bind our community.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations worldwide, giving our employees the opportunity to work with colleagues around the world.
Our Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
Generous 401(k) with company match.
Paid time off and holidays.
Opportunity to participate in incentive programs for all full‑time employees.
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance.
Education reimbursement opportunities.
Scholarship program for children of Brady employees.
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
Dress‑for‑your‑day dress code.
Charitable contributions matched through Brady's Matching Gift program.
#J-18808-Ljbffr
Join to apply for the Customer Service Representative role at Brady Corporation.
What We Need Brady is seeking a Customer Service Representative that will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The role manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction.
What You'll Be Doing
Provide prompt and efficient service in a busy contact center environment.
Respond to all customer service inquiries via phone, email, and fax for external and internal partners, including:
New orders
Quotes/samples
Pricing discrepancies
Order status and tracking
Credit/return requests
Billing concerns
Identify customer needs and provide personalized service to ensure positive outcomes; engage more knowledgeable team members or supervisors as needed.
Locate or research information using multiple systems and technologies.
Coordinate with cross‑functional departments to obtain or provide necessary information to resolve issues.
Document customer inquiries and associated actions; follow up on outstanding items in a timely manner.
Learn and maintain a basic understanding of products, procedures, and systems.
Achieve department metrics and expectations as outlined.
Participate in a team‑based environment to achieve department goals.
Assist in orienting and training new employees.
Maintain and update computerized customer records.
Supply and follow up on clarifications, delivery information, expediting, discrepancies, product design recommendations, and product complaints.
Perform all other duties as assigned based on business needs.
What You Will Need To Be Successful
Associate’s degree in a business field or equivalent experience.
Two years of contact center or customer service experience.
Must have working knowledge of order‑entry software, as well as Windows and email software.
Ability to read, analyze, and interpret general business information and technical procedures.
Able to work independently and as part of a team.
Demonstrated ability to communicate professionally, orally and in writing.
Strong time management skills and the ability to organize and coordinate multiple requests simultaneously.
Experience using Google Suite.
Previous SAP experience (preferred).
About Us When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment, and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, is an integral part of Brady's identification solutions. PDC’s products and solutions are just one element of the Brady story.
From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications – powered by our world‑class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Why Work At Brady A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. As a member of the PDC team, you'll represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. Our charitable contributions and opportunities to give back bind our community.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations worldwide, giving our employees the opportunity to work with colleagues around the world.
Our Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
Generous 401(k) with company match.
Paid time off and holidays.
Opportunity to participate in incentive programs for all full‑time employees.
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance.
Education reimbursement opportunities.
Scholarship program for children of Brady employees.
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
Dress‑for‑your‑day dress code.
Charitable contributions matched through Brady's Matching Gift program.
#J-18808-Ljbffr